The Furnace Man Heating & Cooling, LLC, Beavercreek OH

The Furnace Man went above and beyond to repair my broken furnace. After 8 days without heat (due entirely to a part that should have been delivered next-day), Joanne contacted an another supplier and had service techs to my house by 8: 30 the next day! As it happens, the repair took more than the one “fix”; Johnny drove out and sent for more parts and the furnace was fixed that same day. Thank you, Joanne and Johnny! My family deeply appreciates your great service and hard efforts!

They came out diagnosed the problem brian the technician was very professional and kind and fixed my furnace in no time explained exactly what was wrong with it answered all my questions and was very kind!

I would give zero stars if it were an option. Horrible experience with this company. Submitted a service request with my home warranty company and they chose this company to provide services. An appointment was set up for a specific day and time that worked around my schedule. On the day of the appointment, Joanne called me 11 times over 5 minutes to try and reschedule my appointment to an earlier time the same day. I was on a conference call and could not answer the phone however each time she called it interrupted my work call. Needless to say I was furious bc that is unprofessional and inconsiderate. Call once, leave a message and that’s it! Do not call a customer a dozen times over a few minutes as you do not know why they cannot take your call. The appointment was at 11. I had the appointment set up at this time to again work around another conference call at 12: 30.the guys showed up at 12: 15.and I had to start my call while they were still here so I could not finish explaining to them the problem. The middle eastern tech walked into my house without even knocking and interrupted my conference call to tell me he was going to have the blower motor and fan blade replaced to my outside unit, collected his money and left. I did not get a receipt, or invoice of service and necessary repairs. A week went by and no word from the company to set up the repairs so I called my warranty company only to find out they had closed my claim without doing the repairs. I am furious! I had the warranty company even call them and they were unsuccessful in reaching them. I’ve left a message with the receptionist but have little faith that anyone will get back with me. I do not recommend this company whatsoever. This was by far the least professional conduct I have ever experienced with any home service company. My recommendation would be to look elsewhere for your HVAC services.

This review is a couple weeks overdue but I’m glad to leave a positive review. Johnny, Teddy, and Chris went way above and beyond to install a brand new hot water heating system when my nearly 30 year old system went out. They did this the New Year holiday weekend and never left until it was working. Then when I had excessive air in the lines and got a fault code on my high Efficiency boiler, Johnny responded from a New Years party in a full suit and fixed the issue. I’ve been in construction my whole life now going on 30 years and this is the best customer service I’ve ever seen! Not only did they stay and ensure all issues were fixed, Johnny even took me and Teddy out for breakfast to give the unit a chance to cycle a few times and ensure no issues! I’m in the market for a new AC system in the next couple years and my business is going to the Furnace Man! Thanks to Johnny and Joanne for running such a good company and also thanks to Teddy, Chris and the rest of the crew for the outstanding work! You’ve got a faithful customer for life!

The Furnace Man Heating And Cooling were very professional recognized the problem right away and had my heat running right away I recommend them to all my friends and family

I will definitely be calling this company again! Thank you furnace man for coming out to fix my boiler when no one else would! All I kept getting form the other companies was I had to replace it can't be fixed but thankfully that was not the case thank you furnace man!