The Home Depot, Centerville OH

My Home Depot was good mix of awesome customer service, and quickly figuring out a solution. Thank you.

I had to take a few items back. I was in and out in less than 5 minutes. This is the reason why I choose the home depot. I have had too many bad experiences with Lowe's!

Very helpful and friendly staff. They assisted me with my drywall purchase and didn't make me feel like I was an inconvenience like the staff down the street. I would highly recommend this location.

I exchanged a nightlight wall plate for another one since being the wrong size.
The second item was defective.
The item was returned. The assistant manager REFUSE to credit my account only gave a store credit.
Home Depot policy concerning returns is wrong.
This is poor customer service.

I hate Home Depot. Overpriced and there is no one knowledgeable in the entire building. At least 10%-15% more expensive than other DIY stores. It more of a last resort than somewhere I would choose to go.

The power chords displayed on the websites were not in stock in any area stores; I spoke to a recent hire who had no clue how to search for the chords even with the Store SKU # I provided. After two transfers and a wait, I was told it wasn't in stock in my area stores. I needed it asap and ended up using Amazon. I want to support local businesses. I think new hires need additional support and businesses have to stock items shown in at least one division store.

If I could leave 0 (or negative) stars, I would. The employees at this store don't care, ignore customers, and don't know how to do their job. If you ever have the option to use the lockers for pick up, DON'T. The computer will give you a number, but some genius decided not to put numbers on the storage units. I tried to pick up an order, the machine told me that it opened my unit, and did nothing. Then I tried to use curbside pick up to have an employee bring it out to me, waited a half an hour and no employees were in sight. I went inside to see what was going on, there was only one employee working, he had no idea what he was doing. After waiting in line another 30 minutes, the employee told me that he didn't know how to open the lockers and pushed me aside to wait for someone else. Another employee that was meandering in the back of the customer service desk doing nothing finally asked me what I was waiting on. After huffing and puffing, he got my package. This is NOT an isolated incident, every time I come here I get blown off and ignored. The people that work here are clueless. I don't know if this is the fault of the Home Depot leadership, but it's a joke. And as a great ending to all this aggravation, my sockets were bent and damaged. People will keep shopping here no matter what for the cheap prices, but for what it's worth I hate this place and will never shop at a home depot again. Lowes is not much better, but they at least have better customer service. If you can, support local hardware stores (if that even exists anymore), like ACE. They at least pretend to give a damn. I'm don't typically complain on the internet, but this experience really ticked me off.

Home Depot had plenty of employees walking about to ask questions of, and to get help from. The item we were looking for didn't have enough stock in the bin so it was easy to find someone to help, and he found the quantities we needed. Had adequate cashiers so did not have to stand in line.

Great service. Had an issue with a Rigid tool. Kevin helped me out. And Leon from customer service.

Just about everything u need for jobs around the house! Good selection of tapcon masonry products

Found what I needed. The staff was very helpful. There were actually people around that I could ask questions of.

Over the past year of moving a couple times, this has been the go-to place for our house maintenance. My husband loves the military discount and the fact that he can find absolutely anything he’s looking for. I like the friendly customer service because when I go in I have absolutely no idea what I’m doing. Also, we did have one return to make recently and it was handled with no problems.

Ryan in kitchen and appliances did a amazing job and deserves a promotion he went above and beyond making sure I got everything I wanted

My wife and I went to home Depot to get a garage door. We had a lot of questions about the operation and other functions. Dianne waited on us and she wasn't quite sure of all we asked about so she called a young man over to help. Although I don't recall his name, he was very informed and helpful. That is why we shop there. We always are treated right.

Helpful staff and a great selection of merchandise. They have almost everything you need for home improvements!

Chris in the refrigerator section was extremely helpful and even told us about a big sale coming up in a few months. Great employee!

When you want help you can't find it but when you don't want there help.there all over you.and it's way too big of a store for older people to walk through and find stuff

Found everything I needed to redo my small bathroom even got helpful tips from the nice lady behind the paint counter today wish I got her name she did a great job a big thank you to her for her helpful tips

They don't appear to sell basic tools. I just needed a freaking hand saw. They have every kind of electric and pneumatic tool you could think of, but they don't sell a hand saw.

You can never go wrong shopping at the Home Depot. Great selection of items at great prices. The sales representatives are very knowledgeable and their respective areas and always glad to help.