The Ohio State University Wexner Medical Center Emergency Room

My Mother who is a Cancer patient spent 13+ hrs in the ER before having a CT scan. Not to mention she waited the whole time in the hallway. The amount of cross contamination that I witnessed while waiting made my jaw drop. This staff definitely could use a refresher course on infection control. Not to mention they’re rude and condescending. What I really want to know is if the young nurse named Kayla speaks to her mother the way she speaks to her patients. She is young and has many more years of work ahead of her, I do hope she learns a better bedside manner in the years to come.

Sincerely,
A concerned Daughter of patient

The ER needs to be shut down by the state. Worst experience I’ve ever had at an ER. Not going into details because they are about the same as every other review on here. Hopefully you read this before you go there. I would give negative stars if possible. 1 is to many

Waited 14 hours with a spiking fever and severe pain. Ended up going to riverside hospital and got the best care, so fast. DO NOT USE THIS EMERGENCY ROOM. MOST AWFUL EXPERIENCE IVE EVER HAD. IF I COULD GIVE THEM NEGATIVE STARS, I would.

My mother was transported from a hospital in southern Ohio because she had a stroke and they let her sit in the lobby for 5 hours while she was declining and the previous hospital had to call up to get her in a room. She came in by squad with a stroke. This is unacceptable and after reading all the horrible reviews it will be the last time anyone in my family uses this emergency room. The only excuse we got was they were busy. This is a stroke not a broken arm or cut. I'm disappointed because we thought we were sending her to the best hospital.

I took my ailing mother recently on 9/1/ 2023, in the emergency room of James cancer hospital in Columbus, Ohio for second opinion of my mother’s stomach cancer diagnosed by Ohio Health.
But shockingly, I found the nurses are very rude and incompetent to accomplish such noble profession as nursing. My mother had excruciating pain and almost dying. Indeed she expired after 5 days of that ER visit. I told the lady nurse to give her a comfortable chair coz my mother was having the worst pain coz of uncomfortable sitting in the wheelchair.

The lady nurse on duty on 9/1/2023 around 10: 00 pm yelled at me and my sister when we asked to give a better chair to keep my dying mother. The other male nurse did the same thing to my sister who was accompanied my mother in the ER.
I had the worst ever experiences in that ER. I think we the citizens of the most powerful nation deserved better facilities, care and attention for the patient like my mother.
Particularly I am talking about 2 nurses one male and other female (I didn’t know their names). These two nurses are brute and discriminatory. They don’t deserve to work in the James cancer hospital.

Absolutely terrible experience, for a hospital this big the ER is way too small, I ended up waiting for 9 hours without being seen, was given no estimate in time or any help at all the nurses were completely useless, I just had to leave and endure all the head pain I had. Find somewhere else to go!

I came here at 7am and was immediately whisked to a room and nurses and doctors helped reduce my stomach pain within 5 mins. I got taken to get a scan it transpired I had kidney stones. The staff seemed to check all the "I care" checks however they seemed slightly distant. But again they helped me and I'm greatful.

Absolutely have no words for my experience. I arrived last night around 10pm extremely sick, throwing up profusely and shaking. I remained like that in the waiting room puking into a throw up bag for four hours. I never got called back the entire night and ended up just leaving the emergency room at 7AM, NINE hours later. The people there were completely unhelpful and rude and I would avoid going there at all costs.

The absolute worst experience I've ever had in an Emergency Room. My Mom had a thoracentesis performed the day before in the Main Campus and came back the following day as she was told her pain deserved emergency attention. We waited for 4 hours in a dirty, full lobby, with nurses who were rude, inattentive, and unconcerned about the care and well-being of the patients they were there to serve. We ultimately left and went to the East branch and got in, spent 3 hours there where multiple tests were performed on my Mom only for her to be taken by Ambulance back to the Main Campus, where at least she got a room and the doctors in the morning. That Emergency Room deserves to be remodeled, or at least renamed, and I could suggest a few names but they are about as impolite as the nurses and staff we had the displeasure to meet. I would NEVER recommend this Emergency Room to anyone, and I will certainly mention this experience to everyone I know in conversation concerning the James. For Shame!

Came here for a rabies shot with my kids. Spent 4 hours in that dirty place waiting for someone to administer the vaccines.
Had to come back a few months later because I had a period lasting 20 days of intense bleeding. The midwife I was seeing urged me to go to OSU ER because they were from the OSU group and could see the results plus they had all the gynecologists down in the main campus ER. When they collected some blood from me, I had to sit in a bed with blood droplets from someone else. And now that I'm anemic but not so much that I need a transfusion, they want me to go back home with the same problem I came. The doctors told me that figuring out the problem was not their job. It would be my personal doctor's problem. Great. Thanks for the huge bill and not solving my problem. I'm very frustrated. I also forgot to say that I arrived at 3pm. It's now 9pm and I'm still waiting for someone to discharge me.

Worst ER ever! Waiting now just over 6 hours and they can’t tell me when I’ll be seen! This ER Dept.is poorly managed because it doesn’t have to be like this but it is. Don’t come here, please! It doesn’t even deserve one star!

Went in post kidney surgery from the James with bleeding, sat for hours actively bleeding and screaming in pain. Callous and uncaring response, filthy conditions, bizarre triage and treatment processes, rude front office staff. Finally got treated in a closet, literally, with an over flowing garbage can and gloveless staff handling my care. I was far worse than the bad I came in with because of the facility- that is backwards folks! All respect to nurses and doctors but whoever is managing that show is failing and it’s really really not ok! Did not expect that from OSU.

I am a cardiac patient with an extensive history who has been experiencing heart failure symptoms for days. I decided to get checked out and I've been sitting in the waiting room twelve hours. The nurses are rude when they need to assist. No urgency. Jacob at the desk was an awful liar with an attitude.

My Dr told me I needed to come because I could have a blockage and needed to be seen right away I have been sitting here for 6 hours and now the nurse tells me she doesn't have a clue how much longer it will be could be a few more hours while I'm sitting in pain. They have no answers for any of us

When I say I would never I mean never come back to this ER, I was transferred to this ER from another ER where I was told that the OB team was going to be waiting on me when I got there for me to have to have been seen in the ER again when I had already spent 5 hours in another ER. When I got there they had no ETA on when someone would see me knowing I had just had an hysterectomy and a open wound. I sat there in this nasty place where people had been there over 6+hours and still no one was coming to get the patients, there were people with IVs in their arms in the waiting room and not in a room. The staff had no sense of urgency when it came to people who came in. I feel like if I was a drunk or someone on drugs then I would have been seen right away. Even when I told them I was in a lot of pain they didn’t do anything. This ER is poorly ran and I would never come back. I love the rest of the hospital but this ER no thank you.