The Ritz-Carlton, Cleveland

We had our son's wedding at the Ritz on 12/10/2022 and it was outstanding. Everything was perfect. They went above and beyond on everything. We could not have been more pleased. Emilia was the wedding planner and she was excellent. Thank you to everyone at The Ritz for making my son and his wife's wedding perfect. I would highly recommend the Ritz.

We stayed at the Ritz Carlton, Cleveland the night of our wedding. We had a lovely stay in one of their suites. Devin Manassa was absolutely the epitome of the Ritz Carlton gold standard. He coordinated with our wedding planner and our room was decorated beautifully for our arrival. We have stayed in Ritz locations all over the world and are proud to have one in our hometown. Team members like Devin are the key to a successful Ritz guest experience.

Stayed day after thanksgiving.
Bonvoy Plat. Elite member.

Its the Ritz Carlton, and their reputation precedes them. Here, they have more then met that expectation. The room was clean, well taken care of, updated to early 2010s standards (No USB, older TVs, but wifi was fast and effective.)

I had 2 kids, they were treated well by staff. Bell service was excellent. Valet service was excellent.

We had a problem with the bathtub stopper and it was rectified.

Excellent service from the guest services agent on the morning of 11/26. She addressed all outstanding issues.

I would stay here again and highly recommend it to others.

My husband and I decided to stay here at the last minute on our way home from a vacation. Our room was beautiful, spacious, and very well maintained. The hotel is beautiful and in a great location. We did not hear any of the people around us, the water was hot, and the amenities were great. We love staying at The Ritz-Carlton's and will definitely be returning in the near future. The only thing is the service was not 5 stars, the valet kind of just looked at us when we arrived thinking we were just young people stopping by, he then came out and was like "are you staying at the Ritz? " that kind of made us feel a little un-welcome. Overall, we liked the hotel itself.

The service is BEYOND any place I've ever been. Always someone willing to assist you or make your experience spectacular. Food was impeccable. Highly recommend.

First of all every employee we came in contact with was wonderful from front desk, bellman, waitress/waiter and room service. The room was just ok one of the beds was not made properly we had to tuck the sheets properly. The room smelled like food when we checked in and the shower had discolored grout and the drain looked dirty. I frequent Ritz-Carlton and have high expectations - they were not met this time.

Beautiful rooms with beautiful marble, showers, bed so comfortable you could sleep in it forever! Literally.

Elite Marriott member who spends 100+ nights a year as a business and leisure traveler.

The property and staff were all top notch. 5/5 recommend. The staff and service really sets this property apart!

I specifically want to mention Chelsea Thomas, EAM of Rooms. She was exceptionally accommodating and responsive. Thank you!

We visited during a late October weekend. Checkin was a breeze, and staff happily brought us more toiletries, extra towels, etc. Clean, spacious room. Excellent location in close proximity to food and drink (and attached to sporting venues).

We will see you again!

Want to overpay for a terrible night's sleep? Stay here. My second stay in two weeks. First night, I shared a wall with a room full of people who partied until 2 am. Tonight, my room is apparently close to a wedding reception. And I have a non-refundable reservation for Oct 15-17. Yay.can't wait!

We came for a conference and the food provided for all of our events was delicious. Beautiful room as well, with a nespresso coffee machine and amazing pillows. Yolanda the room attendant was very sweet, friendly, and helpful.

Nice rooms, great bar area with one of a kind cocktails, convenient location, and large bathrooms. Highly recommend a stay here!

A nice hotel in a good location, but the thoughtfulness and hospitality of the staff really seal the deal.

Perfect to stay for downtown. The team really took care of us. Enjoyed the fitness center and of course had a great view of the river.

Rooms were wonderful as expected. Location is sketchy, especially the proximity to the casino. The attached mall is all but closed which reflects poorly on the hotel.

Staff are very courteous and friendly. Rooms are beautiful, comfortable and super clean. We had a very relaxing stay and will definitely stay if ever in the area again.

We stopped at the Ritz driving through on a road trip back home because my wife had COVID. We booked the ritz because of all our wonderful past experiences at other properties. We were not disappointed either. Wonderful in room dining, clean/comfortable room. The staff was so kind as my wife was really not feeling great. No extra charge for having COVID but let them know prior to you arrival so they are aware. Thank you Ritz Cleveland for a great nice of rest for my wife and I.