The Service Company, Covington OH

I heard good things about here so I figured I would give them my business. I called about dripping off my trailer to have my bearings inspected/replaced and regreased. I also asked them to fix the wiring as my lights were not working correctly.

They gave me a Monday that was 2 weeks out to drop it off. I take it in and he asks when I need it back. I told them I needed it by the weekend for a trip the following week. He said they could definitely have it to me by the weekend.

Friday rolls around and I call in. They inform me they never got to it, but I could go pick it up and use it, and then just drop it off when I return.

They clearly prioritized other business, but this trailer shouldn't have taken much time at all! I picked it up and took it on our trip for Thanksgiving. As we are nearing home, we start to smell something. We pull in the driveway, and the bearing on one of the four wheels is burnt up and took the hub with it! So now we are forced to spend way more to have it repaired because this shop couldn't honor their deadlines. On top of that, it can't be driven anywhere so we have to pay a tow company to pick it up. NONE OF THIS WOULD HAVE HAPPENED IF THEY MET THEIR DEADLINES. THEY HAD 3 WEEKS! I am beyond frustrated and they will no longer earn any of my business. I will make sure to tell everyone I know to take theirs elsewhere. What a shame.

Brown Transport recently brought a truck in for some work. The shop manager was happy with the service we received from the Service Company. He would like to commend this service department for their fine work.

"I recently brought my truck in for a service. I'm very happy with the service I received from The Service Company. If you're in Covington, OH I highly recommend this shop. "

I park my truck/trailer there every day and get them serviced and repaired there, easy to work with and always done right.

These fine folks check all the boxes! Clean shop, friendly staff, easy to navigate parking lot, and mechanics that can actually diagnose a problem rather than just throwing parts at your vehicle.

The company I drive for uses this company for all our trucks. I cannot say enough good things about this place. The amount of work they can get done in a day is amazing and it's all done correctly. Best in the area hands down

Emergency.service for our air dryer failure. Kevin was amazing. Respectful and pleasant. We were stranded in our RV and they got us back on the road in 2-3 hrs. Great group of people and wonderful service center. Highly recommend!