The Spa At Atrium, Canton OH

My son had stopped to purchase a gift certificate that I needed for a gift today. He was there 1/2 before the closing time posted on your website and was turned away, because you were closing. He was told to order one online, however, it was for a gift that I wanted an actual gift certificate to put in a card. Your only options online are to text or email the recipient. This is for a surprise party, so I can hardly text it to them. I had called 3 times today to verify your closing time, but no one answered the phones. I just want to make others aware that they do not stay open until the exact time on their website. Luckily he was able to purchase from another local spa.

I specifically requested female technicians. I booked and paid for a massage, facial, and pedicure one month in advance. After I was already scheduled for 10: 00 am
with requested females you called me leaving me a voicemail that you had to move my appointments to 11: 30, but said everything we talked about would be the same. I called back and AGAIN I confirmed with you that I would have female technicians. I asked you specifically who my services were with and you told me Bridgette, Christine, and Lydia. I didn’t have a single one of these technicians. When I got to the spa for my appointment, to my surprise I had a man for my facial which I specifically did not want. Not only did I have one male, unbelievably you gave me ANOTHER different male for my massage. As if that wasn’t irritating enough, he talked my ear off my entire session! Unfortunately this appointment was made to be before a wedding I was attending that day and before the vacation I was leaving for the next day. As a previous managing aesthetician and spa receptionist I am very disappointed in my experience here! You should take female requests seriously especially when these requests could be because of a person’s religion or trauma! My idea of a nice relaxing experience was ruined!

My daughter gets her massages here and loves it. They have a very friendly staff and beautiful spa.

My sister and I came to get lip flips and it was such a relaxing and easy experience! Stephanie took amazing care of us and gave us all of the info that we wanted and needed. We will definitely be coming back again! Also just as an added bonus, the place is beautiful!

My aunt and I made an appointment for us both to receive massages and facials and neither one of us could stop raving about the service on our way home. Nate did both of mine and was absolutely fantastic. He paid extra attention to detail and did a great job explaining procedure to someone who has never even been to a spa. Also, hand massage was to die for. We're definitely coming back!

This was my first time getting lip filler. I’m very happy with the results. Steph is amazing and professional!

Awful service and rude. Audrey was the person working on me, she didn’t seem like she knew what she was doing! Disappointed. 0 stars.