The Tile Shop, North Olmsted OH

I spent 20 minutes walking around in the store. There were two people working. Not one acknowledged my presence. I found some tile. I thought I might like however, poor poor customer service. I gave up and left. I won’t go there again.

Ordered tile that they didn't have in stock, had to drive to a different city to pick it up, the cashier ordered an extra box of tile and told us that we could return extra just so we would have enough, and I wouldn't have to drive out there again. After the job was done we had more than one box left and I was told that I could not return an open box. Although they originally told me we could return individual tiles when she ordered the extra tiles for us. Now we cannot return it. Waste of time and money. Terrible customer service. Do not believe what they tell you when they have you order extra material. Shower turned out great, just a waste of materials at at our expense. Would not recommend

Lots of very well displays to select from. Fantastic displays for your entire home decor. Highly kmowlgeable staff.

Good selection, Expensive and help just sits and talks to each other. No friendliest. Would not go back.

Okay tile selection, but not cool when they talked mybwife into buying a bunch of extra tile, extra glue and grout we did not need. Lots of things on backorder so place your orders asap.

Fantastic place. Wish we had started here. Our design consultant, Stephanie, was awesome and helped us go from a “top five, ” to the right tile pretty quickly. Great selection and great service!

Placed my tile order with Stephanie at the beginning of March. Received most of my items about 10 days later. The balance of the tiles were held up in a warehouse on the east coast. After two weeks I tried to contact Stephanie several times but got no response from her. After another week of the same, we finally had to contact the Tile Shop warehouse ourselves to check on the status of the shipment! They couldn’t locate it. Then we received an incorrect tracking number. Meanwhile, all charges to our credit card went through as if we had received everything! After a month Stephanie emailed me, but not with any useful information or an apology, just to lie and say that she had been ill even though the receptionist told us that she was always “with other customers” whenever we called.
We finally received the tiles 35 days after order. One tile was missing and a half dozen were damaged due to lack of a box! The tiles were actually laid directly on the wood pallet then poorly wrapped in plastic. I have worked in this business for 40 years and I have never received such terrible service. Stephanie probably still doesn’t even know or care if we received the tiles! Customers beware!

What a great selection of floor and wall tile! You could spend an entire day looking through everything. Staff is caring and very helpful.

Great place to shop, good selection of tile. Personal is second to none Tim was amazing extremely helpful. Thanks to all there.

Carolina at the North Olmsted store is amazing! Very patient and helpful and goes above and beyond! She is the reason I shop there! She has great ideas and can help you with your vision with a lot of guidance and great ideas An absolute pleasure to work with!

Spent upwards of $600 in this store and they walk past you for more than 20 mins standing AT THEIR COUNTER for assistance and don't so much as say hello. Not I'll be with you in a moment or anything. Very rude.

This place is AMAZING! If you can’t find your choice of tile here, it’s no where!
Stephanie worked with me for over 3 months, she has great ideas, concepts and the patience of a saint. When she is working with you, you have her undivided attention. She’s professional and precise. She’s just good at what she does, and it’s a rare commodity these days. Service is swift and no hassle returns (within reason). Their materials are local so no 6week shipping wait unlike most other places. I can’t say enough positive things about her or them!
Go there you won’t regret it!

I paid over $1,000 for subway tiles. I arrived today to pick up my order, I get told to park in the back so they can load my order in. 10 minutes after waiting I get told they have zero idea where my order is located and they may need to place another order which would be Thursday which is also when I’m having the contractor come in and install it. Really unprofessional and disappointing experience!

Their showroom has the most selections we could find anywhere! Something for every price range And plan! Very friendly and most helpful Associates

Very disgusted with customer service. We had tile put in a new shower in our new construction home. They sold us what they thought we would need to grout our shower. Our construction ran longer than planned. We tried to return grout that was never used. They would not take it back because it was after their time limit on returns. It was a $55 bag of grout. Seriously anyone building or working with builders now knows things are slower. They should have taken grout back. We will not be back nor will we refer anyone.

My husband and I were shopping for a counter tops for the kitchen, the 3 bathrooms, back splash and flooring. We walked around and needed help, there were 3 people standing in their design center and not one bothered to approach us to ask if we needed any help. After waiting for several minutes we just left. I get it that on our days off we don't feel like getting all dressed up but that doesn't mean that we can't afford to make a purchase. Obviously, if I'm at the store it's not to kill time.

This store couldn't provide any better customer service. Jeffrey was an excellent salesperson, displaying a great knowledge of the tiles and adapting and guiding us to exactly what we needed for a very small project. They were quite busy on a Saturday afternoon and yet he was calm and took his time answering all of our questions and helping us to narrow down choices. We couldn't be any more satisfied.

I love the store but suggest you call ahead and make an appointment if you want service. Nobody ever seems to help me. Hello? ! I have spent thousands of dollars here and here to buy something. Please work on a better system to help customers.