The UPS Store, Lakewood OH

Don’t waste your time going here the lady that attended me was so rude and disrespectful. I scheduled an appointment for today 3/16/2021 for 11: 00 am to see a notary so I can sign a sworn statement and she was just so rude about not helping me because the letter was in Spanish she didn’t even realize that it was in Spanish and English. Didn’t get her name but she was the only one there today, she’s caucasian and big in size. If you work in costumer service be polite.

Terrible service. Very rude employee. You are a for profit company. If I come in with multiple packages and one is USPS maybe don’t immediately jump down my throat about how you will not assume responsibility for that one package. I would have still mailed the others through UPS but will avoid this location from now on.

My holiday package got lost, "destroyed" they said. Never was able to recoup the money spent on it, nor the sentimental value. The recipient had nothing to open for the holidays. Not sure how packages randomly get "destroyed" in transit.

Rude staff! I came into store carrying a ton of packages that started falling out of my arms to be yelled at to go back outside. Watch your tone and maybe try “ you can leave your packages there, but please step outside until someone leaves”. Just because there are new rules doesn’t mean you should take away kindness and empathy. Never stepping in here again!

Always knowledgeable when i come in, but always left disappointed in the interaction with a particular employee.

Great service at this location! They really went above and beyond to help me when I needed some photos cut down to size and documents notarized. Will definitely recommend this location to anyone who has office or shipping needs.

When I've been in its young guys working who can't even greet you and one swearing under his breath. Very uncomfortable environment.

They are not helpful to reprint a shipping label. And their store rates seem higher than other stores

Usually use this location for Amazon returns and pickups, which I have zero complaints with. The male staff have also been pleasant, but both times I have dealt with Michelle she has visibly soured and I would be impressed if she could be more rude because she’s clearly trying to make my visit unpleasant. Prejudices don’t belong in the workplace.

Beyond frustrated with this location. I'm not going to drag on about the details but several months ago a mailed a simple hand written letter out of the country for roughly $25. I come in yesterday to mail another one and they are trying to charge me $86. Not okay. Obviously I don't have the itemized receipt for a letter that was delivered back in April but I do have the bank statement showing what I was charged. It's infuriating when employees who've 'been there for 4 years' claim what I'm saying isn't true. Awesome way to retain customers and way to let down both of my children who wanted to mail their letters to their pen pal.

Jeremy was awesome! I was in and out with two returns in less than 5 min! He was able to recycle my previous package and use it for the return, seriously a 10/10 fast service

Very nice staff and conveniently located in the neighborhood. I always have a pleasant experience when at this location.

I just had a terrible experience at the post office and opted to use UPS instead. The lady that helped me was very pleasant and actually listened to my question AND answered it. I would highly recommend using them instead of Lakewood USPS where workers are consistently unhelpful and rude.

The handful of times we've used this place the customer service has been above and beyond expectations.the young guys really care. Would give them a 6 if I could.

Very professional and polite employees made a needed shipment a breeze. The gentleman was courteously focused on my getting packaging and computer/printer use in such an expedient manner my bad knee didn’t have a chance to argue about my standing at the kiosk. Oh, and ample parking is a bonus because handicap spots are few and not close to the door.

Never had any problems - every experience has been friendly with a quick turnaround! And I'm thrilled that they are now an Amazon return location! The location is convenient, plenty of parking, and easy access.

After the UPS website crashed on me twice when I went to submit a large order, I phoned Andrew at the Lakewood UPS and he immediately began solving a large printing job problem for me. He was efficient, organized, responded quickly with email updates, and delivered 11 separate jobs totaling over 15,000 copies with precision and speed. I will not be using any other copy service again, thanks again.

The woman I spoke with was very rude what happened to customer service skills I started to complain but she will have her day.

I used to ship here through my business all of the time but the lack of any customer service, willingness to do anything including handing you a tape gun without making a snide remark is unabrebale. I now just drive the extra 10 minutes Rocky River where the staff is helpful and somehow the packages ship for far less. I’m beginning to think the Lakewood store is looks for reasons to rob from its customers and overcharge for shipping. By my estimation, I have lost hundreds of dollars annually going here vs Rocky River, by assuming shipping is the same - it’s clearly not.

Rocky River will do whatever they can to make sure you are getting the lowest shipping costs; including cutting boxes down which you are in the store. Lakewood can’t be bothered with going the extra step for anything. Avoid.