The UPS Store, Mansfield OH

The best service ever and they were recommended by a customer behind me in the bank while I was waiting to have a form notarized. The customer told me after we had waited in line about 20 mins. That UPS across the street did notarizing and they were faster and she was right because I left the bank and went over to UPS and I was out in 10 minutes.

I was helped by a woman named Vanessa today. She was so kind and polite. She taught me how to use the kiosk for Amazon returns which is very useful and convenient.

9: 15 am Veterans Day.
Bad experience with the new check in's. I was the same questions 3x. I funishrd my last two items at check out where Vanessa was extremely rude, and called me rude because I didn't want to expain again. I said It's not my equipment, I don't know wow it works. I asked her to watch the video I wasn't rude, I was being inconvenienced.
Which she told me i was being extremely rude again. I asked if she was a manager, I was told that was none of my business. The other kids were very nice and tryed to help. The one boy it must have been his first day. The other girl was good, but the other scanner had an issue and when i suggested cleaning it, as little kids may have but there fingers up on the scanner. She gave me a horrible look. I said I'm not telling you what to do, just a suggestion of what may be wrong.

I won't be back for a whilr, Ill go to Marion.

Kids needs need to learn what rude is, vs an inconvenienced customer.

Always a good experience when I go to this store. They’re all so nice & friendly and really helpful

I talked to COLLIN that works at the manfield UPS. He helped with my issue, and he really didn't have to. I appreciate that Collin. I do. SO IF YOUR THERE ASK FOR COLLIN. HE WILL GET THE JOB DONE.

I returned a Marvel keycap set to Amazon and got refunded as usual, but then I was charged again as if I didn't send it out even though I did. If this store location of UPS (or in general) lost it or they just don't know where it is I don't know how that was my fault. Contacting Amazon is impossible. It's like screaming into a void. I actually wanted to just ignore it despite being charged again, but over $80 is a lot of money on an item I did return. Jeff Bezos does not need that money. He has more than enough.

With so many stores, giving no customer service I thought I’d write a review about a store that I had a good experience in.
The gentleman that waited on me was friendly and helpful. The store was clean and nice.