The UPS Store, Perrysburg OH

“We pack it” we ship it, we guarantee it”… that couldn’t not be more true. I didn’t bring a box with me to ship my item because I assumed they provide one or I could at least pay for one to use. The lady working basically told me I was out of luck after waiting over half hour in line. Lucky, a nice woman behind me had an extra that she let me have. Thanks again!

Went in for a notary. Was directed to a man at a table in the center of the store. I get 5 documents notarized. Notary tells me that the State of Ohio allows him to charge $5 per signature/stamp. No issue for me. Notary then proceeds to tell me that the state of Ohio allows for a $30 travel fee, which he expected me to pay. The notary did not travel to ME, I approached HIM! There was a customer in front of me. So how many people were scammed besides me? No postings or disclosures anywhere in plain view. The notary was not a store employee, also not disclosed. Notary accepts no cards. I had $100 bill he could not make change for. He had two twenties and a ten. I hadn’t time to argue. I took the $50 in change that was on the table and left my hundred. Not my problem he couldn’t make correct change. A store employee could have. I work for my money. I am reporting this to the state authority that governs public Notaries as well as local authorities. Clearly, the UPS store owners and management condone dishonest practices, hence the one star.

Staff incompetence and impatience with long lines cost me additional shipping costs that were already paid for by the company I was returning to.

The woman that waited on me was so RUDE! There was a young girl working too and she was so sweet to the customers. This older lady with long wavy blond hair was not pleasant at all. She rudely told me the next time I have an Amazon return with the QR code to take it to the corner and do it myself. I first had been to a nearby store that I normally frequent that apparently recently had closed so I searched the internet and found this store in Perrysburg just 6 miles away. That store that closed always had people to wait on you not a kiosk and had they had one I'm sure they would have handled my situation more tactfully! I need to find another UPS store because I don't want to deal with that employee in Perrysburg ever again! This woman should not be dealing with the public with an attitude like that!

I typically come to this center over others because they are so nice. Today was the first day I’ve ever experienced someone rude. As soon as I got in line I thought I heard “would’ve been nice if she would’ve at least tried. ” I wasn’t sure what she was talking about until she said I can help you here. When I was walking over I saw the NEW self serve station for Amazon returns. Then it dawned on me- she was talking about me not going there. After she scanned my item, she said next time you can do it yourself over there, there’s bags and everything. First of all, sorry- I didn’t notice it when I walked in. Second- half of America hates self service things that are putting people out of jobs. I chose this location because I like the people here.
Third- is being rude just how we are doing things now?

I did try a return today and they asked me to purchase box, when amazon clearly states that return packaging and shipping is with UPS. I give 2 stars as in the past there was a more friendly person who used a plastic bag to package my return. For the manager please do some training with your team to improve the return experience, we want free return so please find a way to provide that.

The ladies who work here are lovely! They went out of their way to help me find boxes to fit what i was shipping out even though i was under the impression that i would be purchasing them.they are always friendly and very efficient!

Horrible customer service experience on Saturday! The lady was not nice and not helpful at all with a return. I had to take my item to another store.

THE WORST UPS STORE IN THE UNIVERSE. EXPECT LONG WAIT TIMES, IGNORANT STAFF, BAD ATTITUDES AND THE MOST EXPENSIVE SHIPPING COST. WISH I COULD LEAVE NEGATIVE STARS TO MATCH MY NEGATIVE EXPERIENCE.

Always fast and efficient! My husband is a woodworker, and we are always mailing work out to clients. They are always so helpful and cheerful! Chris is awesome! So nice and kind! Thanks UPS, for always being there for our mailing needs!

. I made the mistake of doing business with this nefarious "woman"' who owns this "UPS" store, as I was a "OTR" truck driver who needed a temporary "PO box" to have my mail forwarded to.
. That being said, I believe she, or one of her employees is involved with customer "id theft" because my creditors have given me a "fraud alert", originating from this "UPS store" address, so I will assume that my mail was opened and compromised.
. I do not recommend anyone do business at this UPS store, and as I observed other negative reviews, she has denied all her nefarious and incompetent actions with customers, and will continually lie and deceive.
. And always remember, anyone can open a UPS store, that should be a red flag, as their are no "back ground" checks for owners whatsoever.

I have been going to this UPS Store periodically for years and they are absolutely top notch!

Today I brought two unpackaged items with a return shipping label. They actually found a used box that was perfect and did not even charge me a penny to package up the item.

Try taking an open item to the post office and see if they'll package it up for you!

The UPS Store is so convenient. They will even package up and ship items for the postal service. (They did this for me once particularly when I had a pre-printed label.) 5.0 stars for the people that work here!

Very helpful. The younger woman who I want to ask out everytime I'm in there but I don't know her age, plus I can't get words into sentences anyways. And I still get great service! Always fixing something for me. Even took the usps package I accidentally brought.