Thorntons, Columbus OH

Had an issue with gift cards I purchased being rung up incorrectly. A few hundred dollars in Christmas money gift cards. Thankfully the management team there took the proper steps and to identify the mistake and correct it. Issue was completely resolved. Very thankful for them.

Only got gas but was clean and all pumps working and printed a receipt!
traveling a lot this is a rarity to get everything on the first try and only usually get a receipt about 25 percent of the time.kudos to whoever maintains the pumps here.

Could a manager or somebody tell me why on a Thursday night at 11: 17 p.m. That the store is closedNot only is a closed but you at somebody and started closing the blindsI meanIf y'all can operate within the time frame that you list maybe you should go ahead andClose up the storeAnd are you here with a woman complaining about how third shift didn't do this and third shift didn't do that but she still not doing anythingAnd they're just laughing out the door while other customers are walking up and they're telling them that they're closed

Never buy gas at their pumps. They will put a hold on your card for whatever you have in your account

Amazing service here through their great staff! During high traffic times (rush hours) the lines do get rather long inside and sometimes that mixed with understaffed during those times can be frustrating but the staff does their best at keeping the line moving.

The subway inside I unfortunately know if it is open or not so I just ignore the fact there is one there. I understand with Covid the closures however many other subways have opened but this one still seems to open randomly and is mostly closed.

The rollers are often not stocked so if you’re looking for a quick snack, you may just go for a packaged food.

This store is always dirty and the employees are rude and lazy. My husband and I literally just pulled into the parking lot to get a few things and the sign on the door says they are closed until 11. So we waited until 11. Then my husband walked up to the door and the employee said they were closed as she handed a customer something for free. My husband said yes the door says closed until 11. The employee then said she was waiting for someone to get there and started having an attitude and being very rude to my husband. He told her that she might want to change the sign then because its misleading and said we were gonna go down the street to the BP and she screamed "NOBODY CARES" at him and was saying a few other things that were extremely unprofessional and just plain rude. I will be contacting the manager in the morning.

Their closed before 11pm and it's 24 hours it's bs and can't get no gas if u can't run it then get rid of it

Seriously this morning, I paid with a 20. I needed 16.81 back. The girl at the counter (the one with the nose ring) said "we are out of change" after handing me my bills. I asked "so I have to walk out of here without my 81 cents? " She said "yes, but i can give you 50 cents back if you would like. " She had an attitude like I was in the wrong for being upset about it. THEY STOLE MY MONEY! Imagine if they took 81 cents from 10 customers? That adds up. Odds are she is pocketing it. I won't be returning there and I urge you not to shop there as well. They're shady. They shouldnt have been taking cash payments if they were out of change. Right! Ugh!