Tire Discounters, Wilmington OH

Rafeal Was absolutely fabulous! Fast friendly and took care of my tire promptly to get me back on the road

I just had tires installed on my vehicle at the TD in Wilmington Ohio. I watched the tech put my lug nuts on with an impact and severely overtorque them. I mentioned this to the store manager and he reassured me that the impact is set very low. After they put the lug nuts on, I watched the same tech use a torque wrench on them in a circular pattern instead of a star pattern, and was practically jumping down on the torque wrench. I advised the manager and he basically guaranteed that they are torqued correctly. I drove home and got out my Snap-on torque wrench and tried to break them loose, starting at 100lb-ft. (which is the proper torque for my vehicle). I could not get any of them to come loose. I gradually increased the torque setting by 10lb-ft and tried removing the lug nuts. Most came loose between 140lb-ft and 150lb-ft, but there were 8 of the 20 that didn't break loose until over 180lb-ft. I called the store and the manager (Dave) acted like he didn't care whatsoever. This is not good practice. I would like to be contacted by a corporate representative as soon as possible. Thank you.

Great guys in there and Bill being my favorite, but can't uphold the warranty on a set of tires when only one went bad. The tire was splitting in 2 and claimed it was cut. Knocked 20 bucks off a new tire but between the manufacturer and the store, your warranty means nothing. Still recommend but with a sour note.

Great customer service. The new Pirelli’s that were purchased are much quieter and seem to hug the road well.thank you!

Car trouble is never fun. But the workers here are always very nice and explain things simply. It's not their fault you need repairs!

The man at the counter asked me if I need to call my husband to pay for my service. Will not be going there again.

Rafael & team took great care of us in an unfortunate situation when a tire blew out unexpectedly. It was a busy Saturday but we were still in and out within a few short hours.

Came in for an alignment and didn't do their job. Awful service and they didn't give me a refund after not being able to fix the problem

Rafael helped me out so much & I thank him. He was super helpful, nice & patient with me! He’s the best!

Did a good job getting my alignment done. I did the recommended repairs myself and took my van back after I made a appointment. Was there roughly 30 minutes. Would definitely use them again.

Had to get new tires and new front brakes and for it being on of my first times in a place like this, the staff were great at explaining and helping me. Very good service and great workers!

These guys always provide great service and prices. They also provide helpful advice on problems they find when they are changing tires. I don't go anywhere else for tires.

An easy oil changed just got turned into a very expensive trip to the dealership because this place stripped the plug that goes into the oil pan of my car and now that has to be repaired and possibly replaced. DO NOT DO IT. IT'S NOT WORTH IT.

My car has had a lot of parts put on that I have bought else where at this shop over the years! Why today when some rude-clown named Bill, explains to me that it is against company policy? Bill needs to get his rude attitude in check, customers come first! Additionally, I had to call 3 times to get someone to answer the phone, and when he did he has zero time to speak with me as he is speaking like an auctioneer! I would've asked how much to have the repair done at your shop but at no time was I permitted the opportunity. This place historically has had great turn over in staff and I see why, never again!

The tire discounters in Mason was great yesterday. We were traveling from out of state and had a flat tire. They had us up and running again with in an hour! Great shop!

Had an appt at 11am. Was told there were two appointments and was asked if I could wait an hr. I said I could. While I was waiting someone told a customer on the phone there was a cancellation for an alignment so they were able to get it in today and it was ready to pick up. After 1 hr I asked how much longer. They said 1/2 hr. I could come back later if I wanted. I do not want. I had an appointment at 11. My husband was the first to make the appointment as they told him the whole day was free when he made it. Im ready to get my keys and leave.

Two times now we have given Tire Discounter our business for oil changes. Both times when we bring our vehicles home, motor oil drips on our garage floor. They apparently don’t take pride in retuning your vehicle free of spilled oil. I complained the first time, took my vehicle back, not this time, I’m finished with them.

I rebuilt the front end on my Jeep and needed an alignment. It was bad. When it was done, the Jeep was like new. I got a printout showing how bad it was misaligned and what it looked like after the work was complete. I needed this vehicle for my job. I was able to get back on the road immediately.

Never go here they don't want to work on anything unless it's easy and they hate older vehicles like it's not good enough to be on there lot

Took another person there for repair work, they were taken care of like I expected!
A+ service at the Wilmington store