Tom and Jerry's Auto Service, Columbus OH

I wanted them to quote me for a notorious engine repair. Once they found out what it was and knowing it would be back because the part has been known to be faulty in the past, they politely turned it down. They did take the time to explain everything to me, and suggested options to me. They will get my future business. I'm just sorry but totally understand and don't blame them for not wanting to go down this road with me on the engine repair this time. I'll refer others to them as well.

Had my car brought to Tom and Jerry's twice now. The first time for a battery replacement and now a loose exhaust. Ran into a communication issue (I dropped it off after hours over the weekend and probably should have checked in with them sooner) but as soon as I called they were able to have it ready in just a few hours. Things happen - the mark of a good business to me isn't a perfect record but quickly responding to mistakes and miscommunications. Always very friendly staff who explain things in an easy to understand manner. Despite coming in with relatively simple problems I never feel talked down to or silly for bringing it in! I will continue to use them in the future.

Tom & Jerry's is my local auto service of choice. They're always helpful and try to make my experience as positive as possible. Gavin at the front desk is professional and tries tobe as informativead possible. Jerry is always willing to take the time to make your issue feel important and makes you feel valued. I recommend this local shop to any friend or family member who needs automative work.

The best mechanics in town and the most affordable and straight forward team. I have been going there for a long time. Great trustworthy mechanics and thanks to Kevin and Jerry for their great service

I always have such a great experience with the entire team at Tom and Jerry's! I have brought my car in several times and I can always trust that they will give me an honest assessment of the issue and a fair estimate. Their service always goes above and beyond!

Tom and Jerry’s is the most reliable auto shop I’ve ever had service from. One thing you get from working with Tom and Jerry’s is that they never upsell a service or anything. They will specifically say what is wrong and I’ve actually had them tell me that a minor service doesn’t really need to be done. This isn’t something that a shop that tries to wring as much money from customers would ever do.

I’ve never seen advertisements from Tom and Jerry’s and honestly, they don’t need it because people find out about their quality work through reviews and word of mouth. I won’t be going to another shop as long as I’m in Columbus.

I depend on them for honest pricing; excellent mechanical work that they stand behind; first-rate parts; timely deadlines; and a real sense that they care about me. All this is what has kept me coming back for many years. They literally cannot be bested by anyone.

The BEST NICEST store I have ever been too. The price is unbeatable and staff so friendly. Can use credit card and apply pay. Can’t ask for more. The best. Definitely recommend

I LOVE these guys. They're honest, reasonably priced, quick, and they come pick my car up. I've been using Tom and Jerry's for years and I've never been disappointed. I send all my friends and family here.

I love Tom and Jerry's! My car broke down right before Thanksgiving and I was still able to bring my car in. The whole staff is kind and helpful! I wouldn't take my car anywhere else!

The folk at Tom and Jerry's areare nicest guys in town and they treat you fairly. They stand by their warranty and the go the extra mile to accommodate you. I've been going to them for over a year now and they always been fair reasonable and knowledgeable.

WOW! What a great local small business. The people at Tom and Jerry's Auto Service are VERY knowledgeable about all things with engines. They are a great resource for tires too. I have taken my cars there for the past several years for repairs, tires or even to have a nail removed from a tire. Jerry Schwan is the current owner.

Tried to charge me several hundred to replace a radiator hose. They called it a transmission cooling supply line. When I asked if they meant a radiator hose they said yes. Not even close to the correct diagnosis also

Had screw in my tire and they managed to take me on the fly for the repair. Good service and quality, recommended!

These guys are great! They've never tried to take advantage of the fact I'm a woman, they do excellent work at reasonable prices, and they go out of their way to help their customers. I recommend them to everyone.

If you need any work done on your car this is the place to go! Family owned and many years in business, Jerry takes care of everyone and treats all of his customers like family! Highly recommend!

Jerry is by far one of the most personable people I have ever met. Their service is nothing short of 5 star. If you have a car issue and need it taken care of and to help you get in a better mood THIS IS THE PLACE TO GO!

I've been in the neighborhood since 1973. Jerry and his experienced staff have always done a fine job keeping my cars on the road. Friendly service, fair price, on time!

Noticed I had a screw in my tire and purchased a new one online that needed to be mounted on the wheel. I went to Tom and Jerry's and they took care of me insanely fast! I was out of there in less than 20 minutes. The staff is very courteous and very friendly. I'd recommend them to everyone!

Amazing experience at a reasonable price. Staff was incredibly friendly, knowledgeable, and understanding. My new go-to shop for all car service in the future.