TourTools, Beachwood OH

I absolutely LOVE the TourTools software! It is completely revolutionizing how we do business, allowing us to be much more efficient and effective. The system helps us offer better customer service with quicker response times to client needs.

Working with the TourTools support team has been a fantastic experience! They are very responsive and very patient with all my questions as I’m learning the system! They are also quick to offer answers and solutions to my questions, including countless customizations to the program to make it work for my company with all our varied customers’ travel needs and reservations. And the best bonus is that they are very friendly and courteous! I feel like I have made new friends within the TourTools team that I enjoy chatting with on a regular basis!
Amy Spear
Director of Sales
Sweet Magnolia Tours

I wanted to take a moment and tell you and your team how pleased I am to have Tour Tools as the system supporting our tour operator business. Fontenelle Tours has now been using the software product for eleven years. Early on, as we were learning how to best use the functionality provided, it became obvious to us that it was extremely well designed. It easily covers all aspects of our operation. The client data is comprehensive, the vendor data complete, the "tour master", with its link to the operations records, totally encompasses all aspects of the operations.

The reports offered under each of the major functions provide just the information needed. The underling data base, File Maker, is extremely reliable, responsive and delivers reports almost instantaneously. The data export functionality is well designed and easily imported into such tools as MS Excel. We frequently use this functionality to extract our traveling customers emails addresses in order to send out individual tour invitations through MS Word's email generation capabilities.

The very few times we have requested slight customization was handled very quickly with 100% positive results.

I could go on and on! The ability to keep health information for the travelers who wish to provide that information in case of emergency, the ability to instantaneously determine profitability of each tour, the ability to quickly see which travelers have been most loyal, the ability to track the way new customers have discovered us, the ability to determine how much money we have paid to each of our vendors, the ability to categorize vendors by our own classes (i.e. Live theater, charter buses, restaurants hotel, cruise, etc.), and so much more.

In short - "Thank You" for making our life easier!