Tri-Village Self Storage, Grandview Heights OH

Andy was super helpful and personable. I'd come back here just for the customer service. Thanks for making my moving day a bit easier!

I searched long & hard for the perfect storage unit, & talk about "save the best for last, " my search has finally ended with Tri-Village Self Storage.
Tim should get a promotion! He is extremely knowledgeable, & very efficient.
He walked me through the whole process, & told me prices including taxes!
I found the best!
Thanks TIM!

My husband and I were looking for units for our daughter while she studies abroad. We exhaustedly went to 7 places. Tri Village in Grandview was one of our top choices based on the facility but the customer service wasnt the best. My daughter liked the security the best. We decided to go look again. This time there was a different manager. Diane took us on an in depth tour. Showed us the gates and doors and how the electonic locks work. The tour she gave us was top notch. We were extremely impressed with Diane. We chose solely on the one on one concern she gave. The other guy seemed like he didnt want too do much. I hope Tri Village knows the asset they have in Diane! She has been there mostly everyday we were moving her in. Definitely go see Diane!

I work in the office on the 5th floor of Tri-Village Self Storage Goodale and have had a storage unit from the day we moved in. It has been super convenient and the staff has always been very friendly.

Amazing, helpful and incredibly friendly staff—really appreciated both Diane and Joe for helping us with everything. Could not have asked for a more seamless experience!

They were willing to help personally and come to location even at 7: 00 PM on Friday for issues—very impressed by the customer service!

Class Storage Facility. Nice people. Safe storage area. Probably the only storage facility I'd ever use.

Facility is clean and easy to navigate. Plenty of room for large trucks to maneuver. Lee and his team were friendly and helpful. Highly recommend.

Lee was extremely helpful even though I arrived pretty close to closing. He was able to modify my uhaul reservation and was overall extremely friendly

No carts on weekend. Has happened more than once. Staff hung up on me when I called the phone number. I called back, staff blamed customers for not leaving carts in public space, and said they lock carts in office over weekend. Perhaps signage explaining where to return carts could help.