TriHealth Bethesda North Hospital, Montgomery OH

Everyone in this health system has been extremely nice except for one. That's totally a shame. Kym, charge nurse, 5th floor. She needs a major attitude adjustment!

I CURRENTLY HAVE A FAMILY MEMBER IN HERE ON 5300 AND THE COUSTOMER SERVICE HAS BEEN VERY UNSATISFACTORY I'D RATHER HER SURGERY HAD BEEN AT GOOD SAM CAN'T WAIT TIL MY FAMILY MEMBER IS DISCHARGED AND IT'S SAD TO KNOW SOMEONE ON THEIR BOARD AND STILL SOME OF THEIR EMPLOYEES DON'T FOLLOW THEIR CORE VALUES

Horrible experience. I would not allow my friends and family to go there. They are more concerned where you park then why you are there. I understand security is trying to their job in making sure Team Members park where they should be, to have parking for patients. There is a way to go about it then harass patients in the parking lot and be rude. I also found out from the staff this same security guard who patrols in the suv. He did it to a doctor yesterday. A medical staff as well. The employee even agreed this older security guard with glasses is very rude.this security guard made sure to park behind my vehicle and wait until i got out of my car. I was on the phone with my husband at the time. I was in a pink hoodie.i had no badge on me.no purse on me either to maybe think it’s in my bag. The security officer made sure to roll the vehicle with me to roll down his window while i was on the phone and while i was walking into the building. He just goes are you a team member. Doesn’t apologize he is being rude knowing i’m on the phone. Doesn’t explain why he is asking. Do i look like a team member with no badge, no bag or purse with me and i’m not in scrubs. Also i am at the time of my appointment.so if security knew when the offices opened he would of known i was a patient.for security to keep doing this. The security manager and supervisor are letting their team harass patients and team members. For the security guard to disregard me letting him know what he was doing was harassment. He did not even apologize. This is a red flag. I would see Team members and patients leaving for just parking to go to their destination and get harassed.

Thank you Dr Robert Bradly. You did an amazing job on my surgery I can not express how thankful I am.

Horrible experience. I came here after getting bit by a dog and waited for nearly two hours, so I ended up leaving. During my wait, I saw two men come in with injuries & they were actively bleeding. One man came in right after me & waiting the same amount of time if not more, mind you, his finger was actively bleeding. Another thing that got me was the fall risk patient that none of the nurses were helping to stand up and sit down. I worked in a nursing home and helping fall risk patients is the absolute bare minimum you need to know how to do. I absolutely do not recommend this place. The registration nurses were absolutely rude and spent more time giggling than helping the woman profusely vomiting in the waiting room. You will only get seen if you come in an ambulance and even then, good luck.

Easily the worst hospital in the city. They could care less about giving good patient care. All they care about is when they mess up they are able to sweet talk you into not giving them a negative review on the survey you get (press-ganey)

Here is an idea. Take good care of your patient and you will get good reviews. Until you start to do that you will continue to be a mediocre hospital no matter how many consultants you bring in to help you.

I would not recommend this hospital to anyone the nurse Taylor and some of the other staff attacked my husband and now he is in trouble this place is getting sued

Horrible, horrible parking! Outdated interior (which does reflex upon the entire hospital). I took my daughter there as an emergency once and the god-like, dismissive attitude of the staff was appalling!
While I’m sure there are many good people who are part of Bethesda, I think I’ve been unfortunate to have seen the worst.

First time here in years our triage nurse Sam was terribly rude- cut us off without letting us finish- there are plenty of other nurses who are compassionate and caring and need a job! Dr. McDonald has been very informative

I would not recommend this hospital emergency room to anyone. They sent us to another hospital when we got there. They then sent us a bill for 500$ for services they never performed. We then called the customer service department and they said they look into the case and call back. They then didn't call. We have been through this process with their costumer service department 3 more times with no results.

My husband has been cared for at Bethesda North hospital three times this month. The emergency room was fantastic and saved his life. We can't say enough about the cardiac care he has received from everyone. Fantastic care and caring even for me his wife.

Very rude registration. I was waiting in line to ask some questions. While talking to another person she rudely looked at me and asked what questions I have. Before I could finish her only answer to everything was ask the insurance. Last I had questions about the payment I had to pay you. Insurance is a whole different subject.

LD floor is excellent get treated great. But once put on 2nd floor after delivery it's a nightmare.

We love this place, wouldn't go anywhere else. Staff and service is amazing, we almost didn't want to leave.

My granny was transported there but ambulance due to her altered mental state her home health care nurse said she definitely appeared to be dehydrated but they didnt administer any iv fluids whatsoever an diagnosed her with a UTI which could possibly be very true but they only gave her 1 antibiotic pill & discharged her which completely defeated the purpose of sending her to the hospital seeing how she returned in the same condition she left in. Her home nurse could of collected urine and diagnosed her without the hospital bill. Worst of all i called an told them she couldnt use the bathroom on her own an used depends an not only did they not change her pad or put her in an adult diaper they also sent her home in urine covered pants but took her shirt off an put her in a gown with pissy pants on im very disappointed

Horrible experience with L&D. Would not recommend this hospital if you can avoid delivering here. Patient care and compassion is not in the vocabulary at this hospital. I did have one nurse that was an angel really making the world of difference, apologized for my experience and was the only reason I did not sign out and take my newborn elsewhere!

Update: April 2018. I want to again thank Kate, Christina & I can’t remember her name but she also had helped clean off my baby boy, also Dr. Jabin you are an amazing Dr.despite everything she made my delivery as normal as possible.at end of they, I am glad that you all were able to deliver my son to me safely. Despite being stillborn at 37 weeks. I am forevermore thankful that Hospital staff made my labor experience one that I will enjoy. However I will say my experience with Bethesda North Hospital was not enjoyable and I will make sure that you all will know about it. I will not be returning back to this hospital if I am ever able to conceive again. From the time of knowing he was stillborn and what the Doctors advised to do instead of treating this like an emergency.he advised me to go home for some days.after telling me my son was stillborn. Your grief nurse, Sue was the worst. She never once mentioned a grief fund to me or my boyfriend Daniel. She kept saying costs costs costs and prices. Even when she did mention the grief fund days later.she made it seem like a joke. THE DISCHARGE PROCESS WAS HORRIBLE. THE FINAL NURSE WHO SAW US SCARED MY FAMILY AND SAID THE AUTOPSY WILL NOT BE COVERED AND GENETIC TESTING WILL NOT BE COVERED AND I WILL BE IN DEBT AND LEFT WITH BILLS.

I will not be returning to this hospital. My first child was stillborn and your staff just put me in more grief. Then to top it off, your autopsy crew LIED and said my baby's boy autopsy would be done on Saturday September 16,2017. THE AUTOPSY WAS DONE 9/20/2017. We all told the nurse to PLEASE if for any reason that the autopsy would not be done on that day, let me know. ABSOLUTELY NO PHONE CALL. I was RUSHED out of the hospital to leave. I was given misleading information from a NUMBER of staff.

I can't even get my baby boy's DEATH CERTIFICATE because the doctor wrote date of death as 9-14-2013? Seriously? So the doctor couldn't proofread the Death Certificate before sending it out?

I am still thankful I got to meet my baby boy. In 3 days. I was told my son was stillborn at 37 weeks pregnant, went into labor the next day. Given misleading info from your staff, I was scared to death and told I would be in debt, nothing would be covered by my insurance, rushed to do funeral arrangements

and RUSHED TO BE DISCHARGED.

No one checked on me for the rest of the night after 10: 30pm Friday, September 15,2017.not even to check my blood pressure. It seems after I gave birth and signed what was needed, your staff absolutely did not care about me or the state of mind I was in.

The next time someone came to check on me was my date of discharge, Saturday September 16,2017. In which the nurse just said. "I am truly sorry for your loss" and then proceeded to scare my family about a huge bill that would be sent to me in the mail, because my insurance will not cover it.

This truly was an experience. I will not be returning to Bethesda North Hospital, Thank You all again, Dr. Jabin for delivering my son David to me safely. Chris for putting in my epidural in safely. Labor was fine, hospital stay was a true nightmare.

The staff on the fourth floor were amazing, wish we could have stayed there. Our experience on the second floor has not been as great. There is no greeting when they enter the room, they do not ask if we have questions. They do not volunteer what is going on, you have to pull information out of them. Customer service is not a priority in the Progressive Care Unit.

The nurses that i have had are all amazing and very kind but my issue with the place is the social services or financial people. When did it come more important to worry so much more about money than a person health. The therapy team is wanting me to go to acute rehab but since i dont have insurance in this state the hospital wants to just kick me out instead of helping me get home where i would have a support system. But apparently a 164 dollar bus ticket on greyhound is more to worry about than the health of a patient and they call this a religious hospital. I would hate to see what the founder of this place thought now. You should truly be ashamed and if i get hurt trying to walk my way back home ill be sure that it cost you more than just a bus ticket. All i was asking for was help. Ashamed you should be.

Was here for my babies delivery on March 2nd. During the first day we found a bed bug in the bathroom and the nurse said dont worry about it we'll just move you to another room. They gave us 2 "20" dollar giftcard for the inconvenience to Krogers. Today I went to Krogers to get little things we needs around the house to find out there is only 10 dollara per card. Thank god we wont be going here anytime soon.