TUMI Store - Beachwood Place
Address | 26300 Cedar Rd, Beachwood, OH | ||||||||||||||
Phone | (216) 378-2067 | ||||||||||||||
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Website | www.tumi.com/store/0000001082 | ||||||||||||||
Categories | Luggage Store | ||||||||||||||
Rating | 4 1 review | ||||||||||||||
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TUMI Store - Beachwood Place reviews
1 Stopped into the Tumi store twice last month, first to get some breoken bags repaired, and second to redeem a coupon for the bag that Tumi couldn't repair. First off, the service was really great and the salesperson was very helpful and friendly - five stars for that. However, Tumi itself has slipped off my radar a bit - first, there is nothing in their catelogue that isn't HUGELY expensive, and second, they have abondoned their "lifetime warranty" which was the basis of their serious premium in the first place. When the roller bag we brought in was deemed "unfixable" (The main plastic casing around the retractable handle fractured and came completely apart) we were provided a $160.00 gift certificate towards a new bag. However, those new bags start at around 500.00 and quickly exceed a thousand, so that was out of the question.
What can you get for 160.00? Your choice is between a plain duffle and a fanny-pack.
So great service, but we'll get a suitcase from TravelPro.