U-Haul at Snow Rd, Parma Heights OH

Do not waste your time here. The staff can hardly be bothered to provide service and are extremely rude when they do. Save yourself the headache and go to a different location or a different company.

Okay place not very good customer service whatsoever went inside to rent truck took almost 3 hours

Had an appointment to get a hitch installed. When I showed up no one was at the desk. I saw the worker outside on their phone as I was walking in but she didn't come inside when she saw me. Someone else in the shop had to go get her. Then as I was waiting for my hitch to be installed, they came in and told me the part wasn't there. They said they texted me the night before to tell me but that was not true. The worker was rude and dismissive when I told her I didn't receive a text. Waiting for call back to reschedule and I can't schedule with another U-Haul while my appointment is still open there. I needed this installed for an upcoming trip and now this is a major inconvenience.

Worst customer service anywhere. DO NOT USE THIS DEALER. Use Uhaul at Hauserman and Brookpark Rds.

Mr. Cortez is extremely rude, called me names, and refused to help me in any capacity. Horrible location.

Terrible. I use 4-5 U-Hauls every week for my business when we can’t use our trucks. I go to the one on Brookpark and have had a great experience. This one is terrible. They’re rude, not helpful, and charged me $250 for a 50 mile run because the inside was muddy. Lol it was raining outside I can’t help it! The radio didn’t work either. The door wouldn’t open, the vents were busted. I’m disputing the charge and never using U-Haul again.

On October 24th we had a hitch placed on a car, they were able to get us in the same day and took less than the 2 hours noted, we were able to walk across the street to post and beam and have a good lunch. Many times we have rented from this uhaul location and once had a bad experience but that was to lack of employees and call offs, and the girl was alone doing all she could. Every time we drop off someone is always around. They always have what we need when we need it.

I came in did my part and made sure I followed there policies and they upheld there part of the deal, I’m happy with everything it was in and out, I accidentally broke one of the seals for the covers they offer to rent and they did not charge me, they had the right to but did not, do your part follow the rules and they will too. Seems most of these poor reviews are based on people getting there feelings hurt.

Stood in line for almost half an hour. Very slow service. Then once It was my turn, the lady couldn’t even properly put in an order for an appliance dolly. I literally stood there for all that time for nothing. I would recommend going to a different U-Haul or Another company. If I could give negative stars I would

Don't say you REFILL propane tanks if don't. We went there to refill our tank and all they do is exchange them. It cost 22 dollar.

These guys installed trailer hitch and harness on our SUV last summer. I and our two young children waited over 4.5 hours even though I made an appointment ahead of time. 8 months later, lights no longer work, harness module shorted out, killed our battery. The harness is under a two year warranty. Fingers crossed that it doesn't take half a day this time around.: (

I wish I could give them LESS THAN 1 STAR. I got there at 7: 53 and said I need some propane. He acknowledged me and continued on the phone. No problem. He gets off the phone at 7: 58 and says there is no propane. I could have made it to another U-Haul by 8. But he waits to tell me they're out of propane

I came in last minute and Mark made sure I was taken care of, any delay in getting my problem fixed could hurt my business. I will always go here and trust their excellent work!

The service was ok, but they guy working was just not very friendly. He swore at us and another customer and told some people to leave cause he didn't want to serve them.

This U-haul location has a very small lot. If delivering after hours make sure you are comfortable maneuvering a trailer in a tight place. Typical U-haul. Spend the extra money and go Penske if you can. If on a tight budget U-haul gets the job done. The location in West Park is much larger and has more inventory.

Manager did not even acknowledge me when I came in. After standing in front of his counter for about a minute (he was too busy with paperworkto acknowledge me) he told me to go to the next register and somwone would help me soon.

Totally rude and he was demeaning to the employee helping me. I do not see how this guy is a manager let alone working with the public.

They forgot my appliance dolly, billed me for it anyway then couldn't figure out how to credit the charge so I had to return the next business day.

Can Never Fail with Supervisor Mark Hail

Recently I needed help tying up a scooter into the back of a uhaul, something I've never done before. Supervisor Mark Hail was more than happy to help out and took considerable time and effort to make sure my precious cargo was secure and ready for the 8 hour haul.

Terrible. Tried to rent a U Box. No one could give me a shipping date. Could never speak to someone at the location on the phone. I just kept getting directed to a national call center who would leave messages for the location to call me back for dates. I never got a call. I had to use another company because I could not get any answers.

Just moved from California and I've been there about five times in two weeks. Constantly renting a trailer to pick things up. Very friendly and helpful every time. No hassle and nice working environment every time.