UH Rainbow Pediatric Services, Parma OH

Always loved this place until recently. Had an emergency with my daughter spoke with the on call physician Dr Carlin who made me feel stupid. Had a horrible attitude right from the start of the phone call. She made me feel like an idiot for not being at the ER with my daughter. Working in the medical field with surgeons daily she was very unprofessional. My suggestion don't bring your kids to her!

Dr. Caruzzo was fantastic and took her time with my kids! They both loved her. No issues with the office staff or nurses as I read the reviews many people have complained about them.
All in all a good experience!

If there was a rating less than one star that is what this office should be rated. EXTREMELY rude staff, especially the receptionist and nurse on the phone. Completely careless and unprofessional. These people do not deserve to speak to other humans on the phones and should be reevaluated on how to treat people with respect while doing their job. There is no reason to act like like a child in a professional environment like this.

I called to schedule an appointment for
My daughter. The receptionist (Jenny) was extremely rude and careless! Really don’t know why she was so rude to me. I never leave reviews, so just know I experienced the worse of the worse if I’m taking the time to do this!

Seems this clinic isn’t serious. If is possible avoid it.
I waited about 20 minutes to make an appointment. And when in finally the answer, they just hanged up…
On Friday, the receptionist said to wait, like she needed to finish something and the same situation…

Great doctors, but ALL of the receptionist ruin that. They are rude, won't answer the phone and if they do answer, they will hang up on you multiple times. It's no better in person, you feel very unwelcome.

Called to schedule a “sick visit” after one of my sons specialists was concerned with what urgent care diagnosed/ prescribed. I called and spoke to Dorothy who had an attitude the whole time I explained not only my ongoing concerns but also one from another provider. Dorothy rudely questioned me, told me I needed to try the prescription that another doctor already told me
not to proceed with and instead of scheduling us or letting me speak to a provider/ medical professional she kept putting me on hold and relaying messages, she also told me “if he was that bad urgent care would have sent him to the ER. " At the end of the conversation she said “try the medication for 3 days and call us back if he’s not better by then” within 8 hours of my phone call to the office I took my son to the ER where they immediately transported him by ambulance to Rainbow where he was admitted. Thanks for your help Dorothy and for your lack of compassion and care.