Ulta Beauty, Solon OH

The staff is very helpful! They can hold a conversation and are very personable! The atmosphere is nice, the building is pretty clean! Some of the testers were absolutely garbage.how long do they leave it before they replace it? Some of them were completely destroyed and unusable.the stock was really low! Not sure if maybe we went the day before they got a shipment or what, but there was a ton out of stock completely.the clearance section has been mangled and gone through, opened, used, broken, etc, which i suppose is why they're on clearance, but again im not sure where they draw the line on what is acceptable to sell.would prefer a different location but will go here again if i must.

Always love Ulta! Associates are nice and knowledgeable of all the products, not just one particular line.

I just picked up a curbside order from this store. I called ahead of time to see if the order was ready, a manager had answered and was so incredibly rude. She acted as if I was bothering her asking about my order and then proceeded to hang up on me. For a manager, what a horrible example to set for the rest of the staff. I suggest reviewing customer service etiquette, especially for management staff. I will not be returning to this store.

Just came back from returning the mascara. I was told I have to open an account to return. They weren't just asking for a phone number, but open an account. Lie! By lower lever manager, big girl with black hair. And if so, why wasn't i told so before making a purchase? Stay away from Ulta, if that's truly is their policy.

What can I say? I'm always here friendly staff especially in Solon and great selection.

I miss the days when places would prepare you a sample perfume if they didn't have any.the last thing I want to do is buy a fragrance, take it all the way home, just to find out I hate it, and have to drag it all the way back to the store and attempt to find another one: (I understand with this pandemic but c'mon what ever happened to good customer service and samples to take home.bringm back!

I had eyebrow waxing & mapping by Stephanie. She spent time explaining her technique to me & how she would make my eyebrows look the way I want them to be. She recommended a new color to enhance my eyebrows with my hair coloring. I highly recommend Stephanie not only for her expertise but her professional & bubbly personality!

Very bright and clean store inside. Went to look for a new perfume. With the pandemic, all the perfume bottles have been taped up so you can only look at them, but not smell them. Not really helpful to finding a new perfume.

Absolutely HORRIBLE! Experience I took a trip to ultra for some Goodies with my friend & boyfriend who were also there to get some skin care products. We were the only people of color in the store and were treated very different from the other guests. The manager (who was also black) repeatedly walked in whatever area we were in and asked if we needed help upward 9 time even after she helped us once already. Along with another coworker of hers who also keep asking us if we needed help 5+ Times. And when we received help the manager was very rude and unhelpful. I would never step foot in there again

Terrible customer service and harrassed my mom and I about our masks after we had already had them on and then once my mom walked out the store. The manager I believe was talking about my mom in a rude bad way. We were both disappointed and never made our purchases. I definitely will not be going back. Poor service

Employee was honest with me about a setting spray rather than just trying to make a sale which was incredibly helpful

Visited the ulta store this afternoon. Upon entering no one greeted me or asked if I needed help. I luckily found the section I was looking for with Cerave products. I noticed they did not have the products I was looking for so I tried to find someone to help. I approached two employees who seemed disturbed that a customer would even ask for help. They barely pointed me in the direction of where to look. I told them I already looked there and I asked if maybe they had some extra products in the back. The employee said “customers created a fictitious back-stock room that does not exist, if it’s not on the floor we don’t have it. ” She then walked away from me clearly irritated that I even asked for help. I was shocked and hurt at how extremely rude the employee was. I have visited this location numerous times and if the product I’m looking for is not on the floor an employee will kindly go check in the back to see if it’s in stock. I assume the lady I dealt with was a store manager. I will never return to this ulta again.

Master Stylist and former Salon Manager Dustin Innocenti is now at Dino Palmieri Crocker Park on Tuesdays and Thursdays, and at Studio Palmieri on w 6th in downtown Cleveland Wednesdays, Fridays and Saturdays.

Very clean store with lots of products! The associates are very nice and helpful as well, great customer service in these COVID times is nice to see. Affordable 3-wick candles hold a candle to BBW. Definitely a first choice compared to BBW. Signed up for rewards with ease. First time here and looking forward to more experiences to come. Hopefully positive like this one.

The place was very clean nuke a smell bleach as you headed toward the bathroom Room in the back Their workers were very kind and very helpful The store was operating as usual but they're closing time is much earlier 6: 00 p.m.