Union Savings Bank, Dayton OH

We had such an amazing experience with Julie from US Banks. She made the lending experience so easy and worked hard to get our loan through on time so we could close. It was like working with a friend who wanted to get us closed as much as we did! Can’t recommend enough!

Besides my first mortgage, I have used Union savings Bank for the past 20 years. They are always so helpful and willing to work to get you the best rate and the best monthly payment as possible.

I’ve had the pleasure to work with Gretchen from Union Savings Bank twice and have referred friends to her that are equally impressed.  I simply trust Gretchen which is very comforting when making important financial decisions.  She gets the job done every time, and got me the best rate!

Kevin Grooms has always been an excellent representative for Union Savings Bank. I've had several mortgages with Union Savings and Kevin has always processed my paperwork. He is extremely efficient at what he does and I would and have recommended him if you need a mortgage. Kudos to Kevin once again for your excellent customer service.

I had a Great experience working with Mr. Mark Myers. Very knowledgable with experience at USB. I will and have referred family and friends!

I've worked with Anne many times over the past several years. Anne is always so professional and such a pleasure to work with.

Failure to respond to my concerns is yet another reason for my one star review. If you ever contact me, as I requested, we could further discuss my disappointments.

We had a great experience working with Elaine Armstrong to set up a mortgage for our new home. Elaine was very responsive and made sure our closing went as planned.

This is a horrible bank! Did a blanket loan at their suggestion as I owned 80% of a house I was selling. Bought a new house and they were converting the loan from blanket to Arm once my property sold and then told me they would convert that to a conventional. They recorded me as a late payment during the rollover AFTER they told me I didn't need to make the payment because the loan was converting. THEN they told me they wouldn't convert me out of the ARM to a conventional because "I missed a payment! ". I have great credit and am working on refinancing now with another bank but it's so frustrating to have to spend so much time on the process. They screwed us around to lock me into the loan they wanted me to have. Not staying with them! Beware!

At first were very accommodating but then basically jerked me around, didn't explain things thoroughly unless I asked directly, dodged my phone calls and emails after taking my money and not doing much for me. I feel like I wasn't taken seriously or helped very much (maybe because I am young, not sure) but they were all too happy to take my money and not explain to me why they took my money for doing basically nothing for me:) I get that services rendered need payed for but when a company directly ignores me asking for an explanation 3 times (when the services rendered were very poor), I feel wronged and even scammed. Will not be going back here when I am in need of lending.

Rich did such a wonderful job for us. He helped us every step of the way in obtaining our mortgage to buy our dream home.