United States Postal Service, Rocky River OH

This place is the reason to do everything on line. Stephanie was so rude, she caused the term "going postal. " Proud to stay I don't live in this city.

Even though I have my name AND address written on my mailbox, I continually get my neighbor's mail. This has been going on for the past four years - when our permanent carrier retired. Since then, and for some unknown reason, my neighborhood gets a different mail person on a monthly basis. Still, it should not be that difficult to deliver mail to the correct address if one can read names and numbers, right? Additionally, I do not receive all my mail anymore and have to contact companies to individually address and put my subscriptions in brown envelopes, or actually go to originators to pick up mailings I don't receive. Fortunately, UPS & FedEx never err.

Went in mailing a priority mail box and was not prepared. My label was printed, but I didn't have anything to attach it to the box and I figured I'd have to buy tape there or at best an annoyed employee would give me a roll of tape to use. Instead, one of the workers came out and first, helped me fold the box a lot quicker than I would have, and second, attached my label to the box for me. Saved me money on tape and was just a really nice gesture. Overall great experience and will come back to this post office for the service alone.

This in incident happened on February 5th, 2020. I was in line with a few other people and this man come back inside because he forgot to take a picture of his package for one of his customers that he sold to on eBay. One of the clerks was being so rude and loud that he wasn’t allowed to take a picture in a federal building. He didn’t know that, probably like most people wouldn’t.he was going to put the package back and the women kept yelling at him. I could tell that made him embarrassed and that white clerk should be ashamed of herself. Bad customer service. Try being nicer to customers next time hun. I have reported the incident.

I had the worst experience here. The lady at the front was absolutely nasty today and the line was out the door with only two people working. Would not recommend coming to this post office.

Fabulous post office that is incredibly clean, wonderfully friendly clerks and plays Christmas-themed movies on a VCR/DVD TV on a table to watch while you’re in line!

Rarely answer the phone and have incredibly slow and attentive service. If I could compare this place to an item, that item would be a ball of dirt. How do these women still have a job, they're useless and very far behind on evolution.

Worst post office ever. They accused me of stealing a box that was purchased with my postage. Sent my box back to sender and inconvenienced myself and the person I was mailing to. I wouldn’t ever trust this post office again even after they corrected my original situation.

Lines here can be highly variable, but service is almost always friendly. Think you have what it takes to be an elite delivery driver for the USPS? Take a couple extra minutes to do a spin through the driver training course on the far side of the parking lot and find out.

Easily the worst people on the planet. I scheduled online a passport appointment for 3: 45pm and showed up promptly at 3: 30pm. When I finally was able to speak to someone they informed me that the employee who takes care of the passports was on lunch and it would be over an hour wait. Who would take lunch during someone's previously scheduled appointment? And the only response I had from the rude woman at the counter was. "You gonna wait or nah"? Unacceptable and I can't wait to never use them again.

Would give it zero stars if I could! Lady at the front desk in the morning was unbelievably nasty to me. I’ve never been to this post office before and the first thing this lady does is berate and lecture me about how I stood in the line wrong, then she asks for my license and tells me my address is wrong and I need a card from the DMV with address change- which I have, and tried to give her, but she would not let me get a word out to tell her. THEN after these rude comments she tells me my package isn’t there, which my tracking shows it clearly is. She tells me to stand to the side and wait, which I do, then proceeds to ignore me and help other customers until I ended up walking out. I’m in shock at how rude she was to me for no reason, as I always go out of my way to be nice to any service worker! If she hates her job so much she wouldn’t be there.

Rocky river post office lost my package. Supervisor was very rude and not helpful. She acted like I was wasting her time, complete with eye rolling and speaking over me. She fit the black stereotype of rudeness and acting ghetto.and that's the truth, quite a shame what this rocky river post office has become.but It's called affirmative action and that's the law. Giving someone a job, based on skin color and not on performance.

Really bad customer service. Usually a line out to the street, seem like lazy workers or maybe just bad training. If it’s anything needed outside of buying stamps or extra postage, they ask for a supervisor who never shows up - just hides in the back apparently. You’d think it’d be better for such a nice area, but it totally sucks.

I stopped in to obtain a Passport Photo. The staff here is always very nice. They actually smile at you compare to some other locations! The young woman that was taking the picture was dressed beautifully for Valentine's day. Unfortunately I didn't get her name. She went out of her way to try and get the picture just perfect. But the camera had issues. The background appeared darker then is allowed for passports.
The postal clerk, a man, came over to me and handed me the photo and said they couldn't get the picture any lighter. Something with the camera. They didn't charge me and apologized for the time trying to get it right.
It was the genuine attempt to help me and do her best that I really appreciated.