United States Postal Service, Xenia OH

Had two packages out to be delivered and both were marked delivered but I only received one. I called the post office as soon as they opened the next day and spoke to Ken (I hope I got his name right) and he was so nice and helpful! He was able to take both tracking numbers and use their GPS tracking to see where they had scanned as delivered. The one I received was scanned at my home but the one I did not receive was scanned all the way down the street. He spoke with the post deliverer for the day in my area and let me know they would check at the house where it was scanned as delivered and check in the truck as well. He was very nice and polite and patient the whole time. The problem has not been completely solved of course but I am very thankful for the help I received. This is the best service I have ever received over the phone from any USPS location and I will definitely call again if I have any other problems in the future.

This post office is the worst and I use to work for Usps. But in Xenia half the time we never get our mail or we don’t get it til like 8pm and there has been multiple instances where I was suppose to get packages or certified mail and never got or they never notified me and they just sent it back and never got the notice that they are suppose to leave about packages or certified mail. Things need to change there or hire better workers that are not just plan lazy

You guy are just lazy becuse on 1400 hick men rd you guy are going to have to fix the mail boxes like today and put the mail in it

After sending a Priority Mail Envelope to this city I noticed tracking stated that the package was being sent back to the PO due to an incomplete address. I checked and sure enough I had put 1800 for the house number instead of 1700. I called this post office, explained my mistake, they took the correct information and my phone number. Within a 1/2 hour they had called me back and stated that they got hold of the letter carrier and he would deliver to the correct address in about 15 minutes.
This Post Office is awesome. I've called my PO in the past for assistance and can hardly ever get any assistance from this. The Xenia PO could have just sent it back to me to mail again but they did an awesome job in correcting my mistake.
Thanks guys

USPS is my preferred shipper whenever possible, and I ship through this post office often. The staff is always friendly, even when they are super busy. Never had any reason to complain in all the years I've been going here.

If I could give no stars, I would. The front desk lady was rude from the moment we walked in. I've been in customer service for over 15 years and I would never be that rude and condescending when we were just inquiring about a package we were expecting. She talked down to my step daughter like she was better than us. I will never go in to that post office ever again. She didn't not even try to be nice. They need to fire the lady that works at the front desk or at the very least she should be reprimanded about her poor customer service skills.

Not getting my mail get everyone’s mail but mine and missing packages and when it’s raining no mail

Every package I get from united postal service here in Xenia always arrives damage. I will never recommend using this company for anything but paper mail.

Spoke over the phone with a clerk by the name of Tony (I think), this morning. He was very courteous and professional but went beyond that and made an extra trip out to locate and deliver a package personally.
Impressive commitment to excellence in customer service. Thank you so much.
Your level of service went above and beyond expectation, it certainly stands out above the rest! Thank you!