United Towing Services, Inc., Cleveland OH

Not sure who answered the phone but he was very rude and tried to belittle me i’m assuming it was a man thing because i sound younger.didn’t even get far enough to get an estimate because of whoever decided they wanted to be rude.

THIS COMPANY RUINED MY CAR AND REFUSES ANY RESPONSIBILITY IN THE MATTER! My car was in perfect condition, maintained regularly, never had any preexisting issues until it was towed by United Towing Services in Cleveland per order of the Cleveland metro parks police. My car was towed Friday, april 28 2023, and when I went to pick my car up on Monday, may 1st 2023, my car didn’t make it more than a block down off the lot. Confused at what the issue may be given the fact that my car was running perfectly when I was pulled over due to legal reasons and my car towed to their lot, I called united towing services and expressed my concern. They came back to pick up my car and bring it to their body shop to evaluate the issue and when they called me back the next day they informed me that my transmission has failed. I expressed to him that my car was in perfect driving condition and that I get it maintenanced regularly and that whatever issue has occurred from the time of the traffic stop until now is their responsibility, Kevin Sullivan said that he denies any responsibility in the matter. He states that his employees are properly trained and would not have messed up my car, although Kevin was not on the scene when my car was picked up to testify whether or not his staff properly executed the towing procedures. Due to this companies malpractice now my transmission on my car is shot after having no preexisting conditions and they deny any responsibility. I will be suing for their malpractice and negligence.

United Towing Services, Inc.
3929 Superior Avenue
Cleveland, OH 44114

Dear United Towing Services, Inc,

I am writing this letter to demand the payment of $3,500 to cover the cost of repair for the damages incurred during the towing of my vehicle, if you choose to settle this issue without involving the law. Despite giving your company and employees the benefit of the doubt by trying to handle this issue peacefully, if you continue to refuse responsibility in the damages your company has caused to my vehicle, and no attempt has been made to settle the outstanding balance I will be forced to take legal action against you. Consider this your first official notice.

If you choose not to fulfill my demand in a timely manner, I will be filing multiple claims against United Towing Services in court due to the malpractice of your company which resulted in the damage to my car, the negligence of your representatives by denying any responsibility in the matter, as well as any court costs and any other fees that came as a result to the damage on my car. I am requesting full payment of the amount of $3,500 within 14 days of receiving this letter. Failure to do so will compel me to take legal action against your company.

I would like to remind you that the damages to my vehicle greatly inconvenienced me. My vehicle was in working and running condition and regularly maintained prior to it being towed by your company. Not to mention the behavior of your staff in regards to this matter while inquiring for answers regarding my vehicle have been absolutely repugnant and far more neglectful and disrespectful than I have ever experienced before in a company. It is only fair that I receive prompt payment for the damages caused. I expect that you will do the right thing by settling this balance quickly and efficiently.

Kindly respond to this letter in writing within five business days to confirm receipt of this letter and to outline the steps you will take to settle the balance owed.

Thank you for your prompt attention and cooperation in this matter.

Sincerely,

Madeline Milliner

Great customer service, Calvin was awesome to work with, very fair price, and a good man who keeps his word!

Very nice people, and he gave me extra few days to get it out since they were suppose to dispose of it