Universe Bridal & Prom, West Lafayette OH

They have some really pretty dresses we always come here for new dresses for our pageants

Beware of this scam, in Fall of 2022 we tried on dresses at this shop. They convinced us that we needed to put money down on dresses. They told us they would contact us if the dress would discontinue. They recommended that we put $25 a piece down on two dresses we were looking at. During that time we were told that we could come back at any point and purchase any other dress in the store or accessories if we decided we didn’t want those dresses. They are now saying it can only be used on a bridal gown in their store and stole our $50. Bad business, unfortunate as we planned to use the $50 towards bridesmaids dresses. Guess our $50 is worth more than serval bridesmaid dresses being purchased.

We go here and just avoid other places. Much easier, get great assistance with staff. Very helpful and friendly. Highly recommend.

Usually they've done well when my family and friends have used them for prom or wedding dresses. Very disappointed in the last experience, thus the 1 star review. Dresses were ordered a few months ago and said they would be delivered by the end of July. We called, "no they aren't in, we will call you when they're in. " Called back beginning of August "still not in. " Called today, "nope. " When asked if there was a company we could call since our wedding is a month away, they said they would reach out. Called back about an hour later "oh we have them, someone forgot to mark them here. " Why didnt they go and check the stockroom on the prior calls to see if they were in, or check the order confirmation number they claim to have had (which im sure has a tracking number attached in some manner) ? No apology, no "making it right" for being 3 weeks late and us having to continually press them on the issue. Just really disappointed. I previously recommended them to friends who were getting married, and while I realize this is one occurrence, I can't give that recommendation any longer. Extremely disappointed.

We went homecoming dress shopping with my friends daughter and the girls were so helpful and ni matter how many times she needed her dress tied up (which was alot) the girls never complained and always gave opinions that we trusted. A great experience and we were happy we decided to make the trip

We had the best time picking dresses. There was plenty tp chose from and they could order if the size wasnt just right. Their team made us feel special and worked hard to see we found what fit. Recommend this place and we will be returning for prom dress as well. Job well done!

Very helpful and kind staff. This is the first place we went, and my daughter found a beautiful gown. More than we imagined. The selection here is ample.

As soon as I walked in, there were hoards of people everywhere. It was super chaotic with the smallest dressing rooms known to man. You don't get much help from the staff, and I didn't enjoy the environment at all.

Unusual place, lots of hard to find niche items. Deli counter has the best meat and cheeses. All fresh and great prices.

This place is terrible, have a scheduled time, the person assigned to my daughter would only come by and ask if we found our favorite yet, not one time did she offer to pull any dresses. After an hour another person came by and asked, by this time we had enough my daughter was dressed and asking to go somewhere else.

Shelby was so awesome! She was very very helpful and even pulled my most favorite bridal dresses to have me try on! I highly recommend universe & also Shelby!