UPS Customer Center, West Carrollton OH

They took great care of everyone in there and are working their best to get the job done well and quickly.

Not very happy. Drove 40 minutes for a pickup and found out don't open till 1pm. I guess you'd call this, Good Customer Service.

So disappointed with their customer service. I was told our package would be delivered in the evening hours and a phone call would be given to myself when they were close. The package was time sensitive medication which needs to be refrigerated. It never arrived, & after reaching out to customer service again I was told it was being held at the West Carliton location with hours of 9am-6p. We went to this location which was not open, opening hours of 1p.
*Update* the sender of my package sent a private provider to this location to pick up my package which was unable to be located by staff. The private provider returned the next day and was able to deliver.

I'm not really sure when it became okay to Mark packages as delivered when you clearly haven't delivered them. Why is there even a place for proof of delivery if the drivers don't do it?

The men there are always so friendly, even when dealing with someone as ditzy as me on more than one occasion! They went above their duty to make sure I had the address right, and walked me through the whole process. Such kind people. Thank you!

Highly disappointed I was suppose to have a package delivered today now they say the can’t deliver it till tomorrow do you there part on a failure to have the correct address ask to see if I can pick it up today and they said no not possible for a pick up makes no sense unprofessional

Paid $771 for Saturday delivery - waited for 14 hours, and they never showed up, even though the web site said it was on a truck out for delivery by 7PM, at 10 PM the site update to delivery scheduled for Monday by 7PM.

I am having a horrible time with this UPS for the past two weeks. For some reason my packages arrive in West Carrollton and then get redirected to an access point I used ONCE 16 months ago in Florida. I tried changing the access point to Far Hills in Oakwood. Packages still redirected to Florida. I called customer service, they transferred me and I was disconnected. I tried online to change my address and it said I would get a pin to verify my address in 5-7 DAYS! Anyone else can do that in seconds.
My first Wayfair package was redirected. I called them and they said the access point couldn't send it back to me. Wayfair sent a second replacement, and when it arrived yesterday in West Carrollton, it was AGAIN redirected to FLORIDA! (I tracked it online.)
I completely deleted my UPS account. Then another package was redirected to FLORIDA!
That's at least 3 packages in the last week. What has changed? I had no problem getting my packages sent to my Kettering address before.
West Carrollton is closed over the weekend. Terrific. Can't reach anybody anywhere to get this fixed.

Worst customer service and services period I ordered somethings from eBay seller used ups and I havent received my items they said they tried to deliver but I wasn't available which was a lie because I always have someone home and I watched my servalance and they never came nor knocked

Very helpful, kind, and courteous staff team at this facility. Great location and ease of doing business here.

Outstanding service and support. My first visit to UPS. Personel walked me through the process to get 6 packages shipped.

Great service; Chris was amazing, he made sure my package was wrapped good and helped me through the entire process

Website said they were open. Customer service told me they were open. Yet I'm here and they're closed so I'm unable to pickup a package that was supposed to arrive before Christmas. Just stick with fed ex guys