Valley Freightliner, Western Star Trucks of Cleveland, Parma OH

I dropped of my truck on NOV 17 to get fixed my trucks fuel pump the told me my truck have warranty they will fixed for me once they got the parts, after waiting for months they said still we are waiting for part. Then I bought the parts from another dealership bring it to them told them please fix my truck this is the part, then they said ok we will fix. Today is January 2 still my truck is not fixed. Not good place to get your truck fixed, very bad management.

Bought a power steering pump from them put it on the truck it was no good took it back they told me that have to run it through warranty three months later nothing I called them about it they're telling me I got to have the receipt to get it resolved when they should have it in their computer so they took my 385$ and I get nothing to to show it. Thank you valley freightliner I would never come back to place ever again.

All I have to say is TA in general is doing business in a weird way, they won't fix your truck but they will take a look at it to study the problem then hit you with the bill. All they care is can pay their employees by the hour with fake job

Parts Department: very experienced, friendly & respectful.
Service Department: very good Technicians, diagnosis, and estimate.

Whoever mechanic is when you walking through front and proceed to shop his the first mechanic on right tall guy, GREAT JOB with my truck 260775

Amazing prices on parts. If I can, I will Only buy from them. 50% cheaper than dealerships in other regions

Took my truck to get repaired once I got it back I discovered that my dash cam had been stolen and of course they knew nothing of it and my truck was unlocked when I first got back into it. That's bad business.

People at parts department are very polite respectful and they work hard to find you the best match.
I drive 2019 kenworth and I buy most of my parts from them, I wish they have more parts for kenworth or cross parts.
But all in all they are great especially Jonathan he went above and beyond helping me finding the right part.
Prices is very compatible vs kenworth dealer.
Thank you guys for the excellent customer service

Passive aggressive service personnel. Came in for them to run the codes from my truck. Waited an hour, then asked how much longer. He said "we don't just have people standing around doing nothing". Yeah, thanks buddy. I asked a simple question and you get all like that.

It's probably worth your while to seek greener pastures than put up with that ignorance.

. Follow up. The manager emailed me requesting a call back to rectify the situation. I called back within 20 minutes. He was in a meeting. I left my number and a message referring to this evaluation. 2 weeks later now.he never bothered to call. Clearly, this place has no interest in customer service.

Everything you need under one roof!
If you own a truck, that is!
Friendly staff and open late! And believe it or not most times they have the part on hand, and actually you get the right part, there might be a lot of places that sell "parts for your truck " at a discount but honestly do you have the time to research for part nubers, or do they fit? , could I use this or that instead? Give them a visit get your parts and get on the road where you belong not from counter to counter guessing.

Local lumber company took a business class M2 to these guys for a exhaust system estimate. Wanted to charge them $5000, including a rebuilt turbocharger. There was nothing wrong with the turbo. The flare had broken off the end of the exhaust pipe where it attaches to the turbo, a failure I see fairly often. I went to Perkins and got $166 worth of elbows, clamps and a new flare stub. In their defense I can see why the labor is so high, those straight truck Freightliners are miserable P. O. S.to work on. Take 1/4 of what you spend on a new Freightliner and rebuild a L-series Ford and leave that Consolidated Freightways junk on the dealer’s lot.

If you have to deal with Tom good luck.he doesn't know the meaning of customer customer service, can't even get a word in.

One star only because of the Rudy guy in parts department. He is horrible. Never had issues with any other person from parts department but that guy. Every time I call to order parts he is messed up my order or put me on hold for 15 minutes or more. That guy have some issues. I'm sorry I have to give this review because of him since all other guys are great and helpful. Don't order from him.

They are not open on Saturday just the answering sistem.
I call before I come they told me they open to come pick up my parts but they are closed.
Bad way to do business

I am not positive about the entire facility but 1 out of seven times I've bought something from parts have been correct, I can't fathom it always being the "computer fault". Last time I go there, extra miles to get the right part equals how many times you will go there for it.
But they will send you schematics for some things, that is the only reason it's not a 1

Great all around dealership with a wonderful staff. Enjoy working with them and knowing I can count on them.

The mechanics are well trained and up to date on all current models as well as older models, the service team is one of the best around!

I applied to purchase a semi truck over 3 weeks ago. I spoke with Mike Szulman and Amy Walick regarding purchase and financing. It's been over 3 weeks yet no credit pull, no answer I call and send emails no response she is never available nor in the office. If I could give this place a -5 I would definitely done so. Lastly, if u are looking for a truck to buy and great customer service this isn't the place i would recommend.