Verizon, Middlefield OH

Not helpful at all, I went across the street to another store and found much better assistance with my phone trouble

1 is too high a rating. They randomly were closed for a "break" for an entire hour (4pm-5pm) in the middle of "open" hours. After I waited for an hour, the employee would not help with insurance replacement/activation on 3 devices. She wanted $100 to help. And, her appearance was disgusting. Should not be representing a company with piercings all over your face. What a joke!

Absolutely awful customer service and support at this particular location! Despite being a 20+ year Verizon customer with at least 3-7 separate lines this particular store/location has repeatedly made the same error’s, charged extra for fake customer service charges, and was extremely rude and derogatory. The female manager exemplifies the rampant ineptitude of this location. Thankfully there is a second Verizon store in our town who were in fact capable of assisting us in the activation of our new phone line. Which is absolutely astonishing because we literally had every thing in order upon arrival including our new sim card, the only thing needed was the creation of a new line on our longstanding account… it took the other store approximately 5 minutes from start to finish and was done with a smile. Which is the polar opposite of our experience at this abomination.