Verizon, St Clairsville OH

We had been assured for two weeks there was no $20 line fee, even called the manager yesterday to confirm. We drive all the way down there to get a contract to sign that says there's a line fee. The manager says she "knows it's confusing" but once I sign she'll show me all the details. Are you kidding me? Ask for a contract that has accurate information. The manager then profusely apologized and said that there actually is a line fee. How does the manager not know that? Is this the first contract they ever put together? Something is wrong here.

Update - I sent the e-mail that the owner suggested in the response below. Nothing was done.

Really good people they did for their job they help when u ask ill go back again soon for couple things they got me interested in thanks Jamie and Cedric u did great hope to see u guys soon

My friend and I visited this location today and if we could leave zero stars we would. The lady that was working (blonde and purple hair) was extremely snappy and rude. She was very unprofessional and told us she couldn’t help us bc we’d have to wait a long time then proceeded to take an hour lunch break and stand in the Clair’s across from the kiosk and talk to a friend. She has awful customer service and time management. We went back to the location about 2 hours later and she ignored us. She also informed us that they only have 2 people working at the kiosk and that if she wasn’t the one that originally talked to her then she couldn’t do much. DONT GO to this location!

I had such a wonderful time at Verizon today. Jamie was so very helpful with my phone purchase today. She knows her stuff and helps out with any questions you may have. She gave me a very good deal. No problems were to big for her. Wonderful customer service. If u are not a Verizon customer it would be well worth it to change companies because the service is great!

YOOOOOOO, let's talk about this store, aka, little Kiosk of Heaven. I'm always treated like the queen I am there. I get waited on hand and foot. The team is amazing and always go that extra mile for me. Any question I have ever had is answered in minutes, like I think they are robots or something. The best deals are always offered and then they will call you to let you know something even better is about to happen! It's like having a Fairy Godmother of cellular magic. Basically, if you want treated like gold, need help understanding you plan, or need some nice helpful cell phone experts, this is the place to be.

So I’m not sure what the heck happened but the new staff is poorly trained and rude. Catch me at a real Verizon from here on out.

Go to the Ohio Valley Mall and see Andrew. He saved me $50/month on my bill that I had no idea I was spending.

Rarely do you get this type of service but he was thorough with my account and knew how I could save.

Even if you don't need a phone, just see if you can save.

I was sent from a Verizon store to the St Clairsville mall store to have my cracked Zagg screen cover replaced. However, I was bamboozled as this is not one of their products. I’m not text savvy at all and unable to navigate the zagg website.
Andrew stayed by my side (actually did most of the work) and helped me order a new cover and even offered to help install it when it comes in. Now, that is great service! Kudos to Andrew. Thank you, thank you. I hope your boss read this. You deserve a pay raise.

Kathleen

Courtney was awesome. I walked in told her what I needed and she did it. All I had to do was sit there. Honestly won't be going back to the main store any more going to the mall. Even when she did try and up sell me on some other items I told her not today she made a little effort and when I said I wanted to look into it on my own she was cool. She didn't batter me with the up sell and iritate me. She saw I wasn't budging so she didn't push any more and as a customer that means good service. She did her job but didn't push me out of my comfort. Definitely coming back to this location for all other needs. As long as I continue to receive the same service that I got today.

Almost always a positive experience here. I think they r more interested in meeting ur needs then the actual Verizon by the oet supplies in St. Clairsville. Make sure to pull up ur account tho u may have offers better then what they are promoting.
Update- When I went to pick my phone up the very same girl (Courtney or Britney-not sure) that ordered my phone and found this promotion ($800 of a S21 plus or Ultra) in my account proceeds to tell me that I have to trade in my phone and now its only $440 off not $800. So when my fiance and I both ask why she hadn't mentioned that I would need to trade in my phone she legit starts yelling loudly for me to just return the phone then. And this is after I've paid taxes and set up fees so I'd have to pay a restocking fee to return it. I have never traded in my phone on an upgrade because assurion will refurbish it and send it to another customer and still charge them for a new phone. When you work in retail you should explain everyrhing to your customers and NEVER yell at them. The manager was standing right there when she was yelling, he apologized for her behavior but also stuck up for her at the same time. Point here is to just make sure you get all of the details during any upgrades or purchases.

I was unsure at first to approach the Verizon display. I have had in past bad experience. Before if ya asked a question but wasn’t ready to commit or buy they had instant attitude. This young lady explained and went into detail of how to use the merchandise and cleave me her card if had any other questions in the future. If I have any other needs I will definitely go back to her!

Courtney was very professional and very polite. She was also very helpful and very fast with connecting new phone. I was extremely satisfied with my experience with Courtney.

Shane was very knowledgeable. We bought 2 phones at the same time and he transferred everything over to our new phones without any issues. He explained everything as he was doing it. Also showed us features on our new phones. Excellent customer service at this store

Loved Courtney at Ohio Valley mall, my phone was broken, she helped me choose the best phone for me. Took her time, and I'm happy with my purchase.

Courtney was extremely patient and very willing to help me through the set-up of my new phone. It was a great experience and will definitely go back and refer people to her.

Shane was so great! I bought a phone case and screen protector. He put it on for me perfectly! He was very nice and considerate.

Shane was so super helpful I will diffently go back to him with all my future cellphone needs.

The experience I had today was the best I can remember. Shane & I actually had a good time & enjoyed each other's company. It wasn't busy yet so I got to be the only one. Thank you Shane!

Misty Perkins was extremely helpful and professional. I would recommend her to anyone. Great customer service, I will definitely be using this Verizon location from now on.

Very helpful and knowledgeable staff. Misty is awesome.so are Shane and Sarah! Definitely recommend them!