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Verizon Authorized Retailer - Victra, Willowick OH

Address 30430 Lakeshore Blvd, Willowick, OH
Phone (440) 287-7386
Hours
Monday10:00am-7:00pm
Tuesday10:00am-7:00pm
Wednesday10:00am-7:00pm
Thursday10:00am-7:00pm
Friday10:00am-7:00pm
Saturday10:00am-6:00pm
Website victra.com/stores/oh-willowick
Categories Cell Phone Store, Internet Service Provider, Telecommunications Service Provider
Rating 4.6 17 reviews
Nearest branches
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Verizon Authorized Retailer - Victra reviews

17
Sort by: date highest rated lowest rated most helpful
Eduardo
July 28, 2023 3:24 am

Me and my wife went in to get new phones since both were pretty old and banged up. Frankie helped us and answered all our questions and was real helpful. Definitely recommend any going to the shop to talk to Frankie

Lois
July 04, 2023 4:04 pm

Frankie was a absolute delight best customer service, explains details perfect, friendly left with a great satisfaction knowing I meant something on a personal level because he cares about his customers!

Carmen
June 21, 2023 9:08 pm

Had a great experience with Frankie! He helped me with my new phone and was an absolute delight to chat with, and really just made my day with how kind and patient he was with me. I can tell he’s much appreciated, as a few repeat customers dropped by to see him specifically during my visit. Super grateful for his help and friendly banter! Am 100% making this my go to Verizon store!

John
June 11, 2023 12:21 am

Great experience at this Verizon location. Frankie does an excellent job taking care of customers and goes above and beyond. Will definitely go back to this store for all my cellular needs.

Mary
May 04, 2023 1:04 pm

I had a wonderful experience and highly recommend this store. Frank was extremely friendly, knowledgeable, and helpful.

Pengal
April 14, 2023 6:19 pm

Computer problems and specials offered could not be applied. They need to check connections and option availability.

Sam
April 10, 2023 11:21 pm

Frankie helped us out, super professional and caring guy. Seemed like he actually cares about the people he's helping rather just just selling things to them.

Carol
April 05, 2021 3:12 am

Very helpful. Took their time and explained everything on my new phone. I would recommend Sterling and this store!

JaimeF
March 12, 2021 12:44 am

Frankie was great.he put up with us having to reschedule and was still a nice guy! Two thumbs up!

Mary
February 26, 2021 2:49 am

Most helpful and knowledgeable service I’ve ever experienced for a phone company. Frank was very pleasurable and took the time to answer my questions and gave me some tutorials on using IPhone. Being my first experience with this phone Frank relieved my frustration on its usage. I can’t thank him enough for his understanding. I would recommend this business to anyone seeking help with their phone devices.

Jim
February 24, 2021 1:05 am

Friendly, knowledgeable, clean.
Great experience, answered all our questions. Frank was excellent!

Sofa
February 02, 2021 7:09 am

Frank A.helped us, and he was THE BEST! Very polite, made us laugh, and got us the phone we needed in no time.

Alyssa
January 05, 2021 3:24 pm

Frank is the man! Answered all my questions, didn't get pushy, and took care of my transfer of service. Awesome dude. Good deals.

Ruth
December 25, 2020 6:48 am

Frank was very patient with me, this being my very first smart phone! I would highly recommend his services to anyone looking into getting a smart phone!

Patti
December 19, 2020 10:38 pm

The representative was very pleasant and respectful. The facility was clean and pleasant. I will be returning for all of my bill pays

Laura
December 13, 2020 12:56 am

Sterling and Frank were both very helpful in upgrading my phone, very knowledgeable and informative

Holly
November 23, 2020 11:17 am

Excellent service and very professional. Our android to apple phone content transfer was so complicated and he got us up and running! Thank you!

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