Visionworks Great Lakes Mall, Mentor OH

The staff at vision works truly goes above and beyond. Walked in with my husband's Costa sunglasses that had a screw fall out of. The staff found a match and tightened both sides up, cleaned them and made them brand new again! Thank you so much for great customer care.

I haven’t been to the eye doctor in a very long time. I was blown away on how fast the whole experience went. Finally got the answers I was looking for. My insurance covered all but $30.00. Very pleased, and have referred a few people.

Fast friendly knowledgeable staff. I did a walk-in appointment on a Saturday was examined and purchased 2 pairs of glasses all within less than one hour.everyone was so helpful.

I was disappointed in my experience here, specifically in regard to the eye exam I was given. The appointment was extremely rushed and I felt like I was being pushed out the door. This was my first time here and I will definitely choose a different optometrist next time.

My fiancé and I recently went to vision works as new patients and the doctor was supper fast and efficient. The lady helping us pick out are frames (Kayce) was super knowledgeable and helpful and all around very friendly. Even my 6 year old got a pair of smart screen glasses at are next appointment. All around a wonderful experience! Highly recommend!

I purchased a pair of glasses from V. W. & they are the worst pair of glasses I've ever owned.
Paid over $700.for them, yes, insurance paid most.
Took them back & was literally told that nothing was wrong w/ them.
You know how those things go, whether their right or WRONG, they get you out of there as quick as possible. That's sales position.
NEVER AGAIN, EVEN IF I HAVE TO PAY THE FULL 0RICE, IT WILL. BE SOMEWHERE ELSE.

My last 3 pairs of glasses were purchased here.this last pair I dropped, frame cracked, no warranty! $99. Frames my cost to fix.bummer right? Nope they fixed them for $20! Now that’s Customer Service! Thank you Visionworks at Great Lakes Mall!

I'm very upset not at the service I received but with the lab. I paid over $600 for my glasses for the them to be made wrong and me having to drive back to Mentor to take them back to be sent out. I get a call that they are in but the store has changed their hours and now close an hour earlier and I don't get off until 6 pm. So twice I'm inconvenienced. I felt the manager could have said since we messed up I will stay until 6: 30 so that you can get your glasses. I should't have to be without my glasses or miss work on the count of someone else error.
I'm very upset and disappointed at this point nowhere am I being compensated for an error of someone else: (

I bought my glasses at Visionworks earlier this month. The person who helped me was patient and kind. They answered all of my questions and helped me pick the perfect glasses for me. They made me feel like they were my personal shopper. I will definitely come back.

I called and they said they take Care source. Apparently only the exam takes caresource. Not to actually get my glasses which is a HUGE part. Maybe they should say that instead of being money hungry

Awesome service! Showed up with a pair of sunglasses that required a repair and another that needed shaping. Both done in less then 5 minutes. Thanks so much!

Love Visionworks Great Lakes Mall! Excellent service, selection, and price. Such a great value. Employees are exceptional. Kind, courteous, and wonderful customer service. Shout out to KAYCE who was super friendly and very knowledgeable. Keep up the great work!

Charlie was very knowledgeable, fast, and efficient. You can definitely trust his opinion when it comes to choosing the right frames! He offered to help me explore different options. He was a pleasure to work with! My entire experience at Visionworks was great, all of the staff were nice as well. Dr. Q.was great.

The Vision Tech was personable and very nice. A totally different experience I had at the Beachwood office. I should have gone to Mentor for the exam and glasses.

Whats the point of making a appointment and you get there and there's 14 people inside. Now I have to wait. So much for safety

First time dealing with vision insurance and Wendy helped out with everything! From explaining how my insurance works too getting my glasses! She was awesome and really listens to what I need! Thank you Wendy and the staff at Vision works!