Visionworks Great Northern Mall, North Olmsted OH

Autumn was the very nice young lady who helped both my daughter and I with choosing frames. She was very informative and patient.

A women named Megan was working yesterday and she went above and beyond to help me with my broken glasses. So nice and so helpful.

Vision works had everything on record. Virginia was very helpful in finding the frames I liked. It would have taken me forever.

Purchase glasses at Visionworks but the frames were irritating. The top of my nose took them back. They exchange them no problem they were really nice there. Would recommend them

Full service eye care and glasses shop. My main complaint is that the frames are just too expensive here. It's normal for the field, but I just buy them online way cheaper and they hold up perfectly fine.

The eye care was thorough and they did a good check of all aspects. I even got sent to a specialist afterward but it ended up being unnecessary. Even so, from not having a history of tests, they erred on the side of caution and I appreciate that.

As a two star review, I consider this a space where I had enough issues that I do not plan to return, but others may have a better experience. This is how I consider star ratings:

5 star - I have no recommendations for improvement, the experience was great, and I will return.
4 star - I have some recommendations for improvement, though the experience was still great and I will return.
3 star - There may be some notable improvements, but generally I may or may not return.
2 star - There are some improvements needed, the experience may be lacking, I will not return; however others may have a better experience.
1 star - Something went very wrong in the experience. I will not return nor would I recommend to anyone else.

From a staff perspective, I did not experience any rudeness. Some staff were maybe a little short in responses, but I wouldn't say rude. The optometrist was friendly and kind. From this perspective, I would say staff is closer to a 4 star as described above.

Timing of my appointment was a bit frustrating. Although I was able to get in and start the process on time, it took just shy of two hours to finish. I only saw two other patients in the office during this time, so am not sure why it took so long. After my appointment, it was only about 5 minutes to order new glasses since I knew what I wanted for frames. So from an appointment perspective, I feel we were closer to a 3 star. Nothing earth shattering, but it also left me feeling there might be something better in terms of experience.

Ordering of frames was in the range of a 4 star until I was told I had to come back to pick them up. This wouldn't have been frustrating, except that round-trip, it takes about 50 minutes to the store. The concept seems odd to me given that glasses can be ordered online and sent directly to a home address. I waiver between a 3 and 4 star as the selection of glasses and general store is decent, but the non-shipping is off compared to other options. This is also a driver for me why I am ordering sunglasses online as opposed to in-store.

The location and business hours to me are a 1 star. The first challenge to me is that 10 years ago, this location made a lot of sense as we did some mall shopping while waiting for appointments or glasses. However now, I only go to the mall for eye appointments and glasses. The lag in appointment times or going into the store to pickup glasses is a dedicated trip. In addition, the business hours list 10AM opening time, but the mall doors do not open until 11AM. So effectively, I have a window of 11AM-6PM to pickup a glasses order. Unfortunately those are also work hours and require another hour from work (due to drive time) to receive the glasses. Unfortunately I am not sure this location has much flexibility in this due to the mall hours and no exterior door for customers.

Again, at 2 stars I expect others may have different (some better, maybe some worse) experiences. But for me, with other options that have better hours and better access, my next appointment will be at a different location for both an eye appointment and glasses. I don't see this as much of a staff issue, but more of a store location, shipping policy, and available hours issue.

Horrible service by the rude managers. Charged me too much - did not not bother to investigate or to apologize…. Instead, they had an attitude with me for bringing their mistake to their attention.

I first want to start with saying I have never been to a better doctor! Dr. Rowland was absolutely amazing with my daughter and I.
I want to say thank you to Mariah who helped my daughter and I pick out our glasses, she was so patient and helpful Thank you Vision works for hiring such awesome people!

I got a text message stating they cancelled my appointment, 3 hours prior to the appointment. I called within minutes of receiving the text message. Only to be informed they gave away my time slot, and the next available appointment is next week.