Volunteers of America Thrift Store - Indianola, Columbus OH

I use to love shopping here. Their used items are higher than new stuff in department stores

Prices are absolutely insane lately. I used to never see a coat for more than $15 and most shirts were $2.99, last time I visited pretty much every item was at least $5.99 and there were three coats for $89? They weren’t even real leather or fur, all synthetic. Granted they were vintage coats but that’s the same price you’d pay at a pricier vintage store, what’s the point of thrifting if you’re charging those prices? Really disappointed in VOA’s recent price hikes, I understand prices going up 15%-20% or so due to inflation but 200%-600% is crazy

First let me say this location used to be awesome. However since covid, it has gone downhill. The prices went up and whatever the tags are of the day/week, you will hardly find any on the racks. I seen a couple employees take the clothes that had the tags of the week off the rack and into the back. Why even have discounts or percentage off then? Today was a horrible experience. 3 minor girls were roaming the store with wedding and prom dresses on, causing all kinds of noise and chaos. No parent/guardian was with them. I wanted to get a bracelet from the jewelry glass shelf, went to the front where the"boss" was and asked for help and he ignored me. They had 2 registers open and over 8 people in line to check out. I asked one of the cashiers for help and they went to ask the " boss" for help. I think the worker called him "Mr. Ryan". He had white hair and a white goatee. He said he would help me whenever he can and I waited almost 15 minutes and no help. I was already checking out when he finally finished. By then, the check out lines were much longer and he was standing around the jewelry just watching.

Visited again on July 22,2023 and the tags that were on discount was blue, yellow and purple. Unfortunately I only came across one blue tag. Why have tag discounts if you are going to take them off the floor?

Well I see you all have jumped on the greed band wagon and started over inflating and over pricing items. I used to enjoy finding decent items at your stores but unfortunately, you've decided to start taking advantage of people. A donated lamp shouldn't cost 39.99 at a thrft store, nor should a used dress. I am absolutely disgusted at the price gouging.

Yes they sell their best stuff online now, if it doesn't sell it will hit the floor. Trying to keep up with goodwill, but the prices the past year have been so high and also inconsistent. Days of this VOA being a great store has long passed it by. Decent store with half nice staff.oh well.

Do not go on a busy day. Its nearly impossible to use 1 of the 3 fitting room's without waiting 15min or longer. People take in dozens of items with no regard that other people are waiting.

Very nice selection of clothes. The staff and customer service is outstanding. A very clean and friendly store.

Have to adjust hours and store layout is different and about half the size it use to be. Shame.

Best thrift store in all of Columbus! And half price day is always on my Calendar. I have gotten so much business professional nice brand items here. Highly recommend!