Volunteers of America Thrift Store– West Henderson Road, Columbus OH

I love shopping VOA thrift stores, and it was my first time visiting this location. It was very clean, albeit a bit smaller than other stores I’ve been to, and had a large selection. My issue with this store is the employee who rudely moved my cart while I was browsing because I was in her way (I had been looking at a rack that she later came over to stock), and when I apologized and moved out of the way she just grumbled and glared. I brushed it off as her having a bad day, we’ve all been there, there were rolling racks all over the store and any VOA I’ve been to, you’re allowed to look at those clothes as long as you’re not impeding the person working off of it. So I was walking by and saw a jacket on one of the racks and stepped up to it to look at it and as soon as I touched the sleeve the same woman came up to me and loudly yelled at me for shopping the rolling racks (again has never been an issue before and I only looked at one jacket, was not flipping through them). She may have been having a bad day, again it happens, but she made my shopping experience so negative that I will never return to this location and may stick to goodwills for a bit. I love VOA prices, but the staff tends to leave more to be desired.

This is an awesome thrift store. Prices are unbelievable and the selection is always being refreshing. Never the same experience every visit you always find something new or interesting. They keep this store neat and the associates are super courteous.

Ever since the Salvation Army I always went to closed, this has become my new favorite thrift store. If you take the time to look you can find lots of great clothing at a much cheaper price than most Goodwills and Ohio Thrifts. I love this place!

A few years back, I would always find amazing stuff at this store. But the last few times I have gone I have left empty handed. I also found that some of the pricing on individual items seemed a bit high for the thrift store and it can be frustrating that not all of the clothing is sorted by size. But it is clean and big and still fun to thrift at!

This Volunteers of America location is my FAVORITE thrift shop in town! Low prices, high quality clothes, coats, shoes, purses, household, toys books, where else can you go on a total shopping spree and not spend much at all? Clothes are sorted by types and colors, not sizes, so take some time and look around! Dressing rooms also available if you'd like to try something on. Love the fact that VOA assists veterans and low-income people in need. Staff is always very friendly at this location.

Love this store! I’ve found so many good deals here. The staff has always been nice, especially Olivia. The only reason I didn’t give it five stars is because the way the clothing is organized. I understand it’s more efficient for the workers but it a lot harder for customers to find clothes in their size when it’s mixed all together. I sometimes don’t even look because it takes too much time. Especially for the infant/toddler section. It would be soo much better if it was at least separated by gender!

But I really do love this store and will continue coming here often!

Very possibly the best thrift store in Columbus, and I've been to most of them. Good prices with weekly discounts. Located in an affluent area and it shows!

Great selection and even better prices. Not the best or attentive staff but that's to be expected at a place with volunteers. Best part, they do colored tag discounts. Depending on the day you can find things for an extra 25-75% off

This has great items at a great price, especially knick knacks, kitchenware, and children's books.

Plus size clothes are hard to find here, especially since they're mixed in with the regular size clothes.

While it wasn't busy around Christmas, any other time during the weekend, expect a fairly large crowd.

This is one of the better VOAs in the city. There's a good selection, the store is clean and organized, and most merchandise is well priced.

Clean. Organized. There's a pretty wide selection; you can usually find something you like at an amazing price. If that isn't good enough they have some colored tag system and if your item is the colored tag of the week you get 50 and 75% off. So it's either cheap.expensive. Or dirt cheap inexpensive

This is the nicest, cleanest and most organised thrift store I have ever been to. I recommend it to everyone.

Best thrift store ever. Great selection and pricing. Last Tuesday of every month, the entire store is 50 percent off.

I used to shop here all the time when I lived in the neighborhood. I have sometimes gone out of my way just to come back. They always have a great selection and you just can't beat the prices. Unlike some other places they have used TV's and computers in the back.

Went in to look for clothes. They were nicely sorted by color and category, however I'm not going to spend hours looking thru clothes that are not my size. Perhaps the store feels it is an efficient use of their time to not sort by size, but it is not efficient for me. Otherwise store is clean and staff friendly.

I simply asked them if they had any quilts in stock. "Kim" was very rude over the phone and told me that she had no idea if there were any in stock. When I asked if someone could look, she said that even if they did look she couldn't guarantee that it would still be there because they won't hold anything. Her customer service was garbage, she was dismissive of me as a customer, and I'm sure her work ethic is in line with her customer service skills.

Its an ok store but they wouldn't let me bring my medicine in. They need new staff. Like who does that? !? !

I've had a lot of great luck at this location for business professional clothes at incredibly affordable prices. The staff is friendly and the organization/presentation of the store is generally top notch.