Walgreens, New Albany OH

Do Not come here to get a vaccination! They don't care about anyone, they are literally coming out once every 15-20 to give one shot and then disappear again. They can't even track who is waiting, they just called a lady back who had been here 5 minutes. Some of us have been here over an hour! If they can't handle the demand then they need to stop taking appointments!

Waited for over 15 mins to be even acknowledged at the pharmacy. I didn't expect anything other than someone to acknowledge I was there waiting. They only had 1 pharmacist and 1 person filling scripts and doing injections. Finally after 15 mins, someone else came and started helping in the pharmacy. I know they are busy, but if they are going to set up injections for every 15 mins, they need to staff way better.

If you want friendly service, don’t come here. Pharmacist didn’t seem like they were interested in helping me. There was no one in line. Cashier not friendly or professional. Total lack of customer service. It was actually a depressing experience. I’ll never return.

I called yesterday, and they said my prescription would be ready today. If they couldn't fill it, they should have called me back to let me know. I get here and they tell me that they can't get it ready until the next day. Well, then why did they say it would be ready today? I wasted time in the long line. And, the employee wasn't friendly. There was an absence of customer service. You could tell he wasn't happy with his job.

This Walgreens often has a long line and long wait. I was talking to someone in line scheduled for a 4: 30 COVID shot. It was 5: 46 and that person was still waiting for their scheduled appointment. I know employees are hard to come by these days, but no one seemed to be working with any sense of urgency either. Everyone was moving at a relaxed pace.

Once, I went to get my prescription during pharmacy hours, but the pharmacy was closed because the pharmacist was sick. Ok. Is there only one pharmacist? I was leaving town and had to go without my meds because one pharmacist was sick? When asked, they couldn't even transfer the prescription because the pharmacy was closed so they couldn't access my account.

My COVID shot is scheduled at 4: 30 tomorrow. I hope they are on time or have a reasonable weight of 20 minutes or less. Tomorrow is this pharmacy's last chance before I go elsewhere.

Switching pharmacies is not what I want to do. The next closest pharmacy that takes my insurance is 30 minutes away. I want to have a good experience. I expect the employees to smile and say "hi. " The impression I have gotten my last few visits is that employees are not happy. None of them seem to enjoy their job. Every day that I go to work, I smile and enjoy my life. I was definitely not getting this vibe from the Walgreens team. They did not seem like a team at all.

I am a medical business owner. It is possible to have a work environment where employees are happy and get along. It is possible to empower and motivate staff. It is possible to keep your staff happy. All I saw were frowns today.

I made appointments to get immunizations for my kids. These are required for school. When I got there they were out of stock the immunizations. If you knew we were coming in for those specific shots and you knew you they were not in stock then you should have at least called me to reschedule instead of wasting my time by letting me come in there.

This is one of the worst Walgreens. No one is ever around to help. I only go there because of proximity.
Waited in line for 27 minutes in pharmacy and I’m forced to use Walgreens! It’s always horrible in this store

Slow service. Their phone service tells you your prescription will be ready at a certain time. You even wait until their scheduled lunch break is over. You drive your sick, sick self to go pick up your antibiotics, and they tell you to come back in 20 mins. All I want is to rest and take my medicine to feel better. Try harder, Walgreens.