Walk In Urgent Care, University Heights OH

This the worst place ever imaginable. Complete waste of space. Why is there a virtual assistant checking people in when there’s actual people there. It makes no sense. And to make issues worse you can’t even hear her. If you see this place go the other way.

Please do not come to this place. After you walk in you have to speak with this foreign lady through a computer which makes it very difficult to understand. The doctor was not clear whatsoever, didn’t explain anything, and seemed like she just wanted to go home. I highly recommend that you don’t come here.

If I could have rated zero star I would. This place is terrible, labs were done on me supposed to be sent out on Fri here it is Monday no results I went back to the terrible place call urgent care they told me to call Labcorp, Labcorp has nothing in their system, I than went back to them the medical assistant doesn’t have a clue of nothing. I made them aware this insurance it not welfare. I’m not paying this bill
Do not go to this place.

I am very upset regarding my visit. There is a foreign virtual medical assistant at the front desk on a video screen to check people in.i have never seen this anywhere before and there was a language barrier which i had to ask the person several times to repeat herself. I believe this is a HIPAA violation as well.i feel like my private info given over is not secure. Karen the nurse and the doctor were great. However, the virtual assistant concerned me and again was very hard to communicate with. It just gave me a weird feeling which you shouldn't get when visiting a medical facility.

Go somewhere else.waited over an hour to be seen when there was only 3 people including me.doctor seemed like she didn’t want to be there and wanted to go home.then went to pick up my medication.doctor didn’t put the order in right and when the pharmacist called on my behalf so they could fill the medication, first didn’t even pick up the phone and put them on hold for over 20 mins.i had to drive all the way back to ask for them to pick up the phone.i originally asked them to just have the prescription paper but assured me they were sending it correctly. This could have just been avoided if they gave me the prescription paper in the first place.after all of this it has been over two hours since i even stepped foot in there.just terrible.

I would like to review them for service, but they don't answer their phone and their voicemail has not been set up. What kind of business does this and they are an Urgent Care? I called 6 times over 15 minutes.

This place purchased MedGroup that used to be at this location. For faster service download the Walk-in Urgent Care App. Otherwise, checkin is via a person on a screen and a camera table to capture driver’s license and insurance card.

Came in today to get treatment for my husband’s allergic reaction to a hornet sting. We did a virtual check-in then sat in the empty waiting room for about 20 minutes. During this time, 2 women behind the receptionist window were talking to each other and never once acknowledged us. Finally they entered the waiting room to give us a new form to fill out then told us they are leaving for a lunch break and will be back in 20 minutes. Not once did they ask about my husband’s condition or see if he needed immediate assistance. We weren’t sure if he was going to need an Epipen because his allergic reaction was getting worse as we continued waiting. But they didn’t seem to care. I think the name of this place should be changed to “Non-urgent Care. ” Needless to say we left right away and went elsewhere for treatment. I will never go back to this place and will make sure everyone I know will not waste their time here.

The doctor treated sore throat issue of my sister well and the doctor wss very nice and humble with my elderly sister.

Absolutely outstanding experience!

If you’re in search of a reliable and efficient civil surgeon for your medical exam, I recommend this place without hesitation. From the start to the final step, Karen’s exceptional assistance and expertise truly stood out. The entire process was handled with the professionalism, speed, and cleanliness! Both my husband and I were thoroughly impressed with the level of service we received. Thank you once again for going above and beyond in providing top-notch service!

The location is very clean. The staff is great and the Doctor medical professionalism was top notch.

The service here is top notch. Shout out to the Staff here, Helped to get my good health back.

Website states that they treat sprains, strains, broken bones etc. Traveled there, sat for several minutes, only to be told that they didn’t have imaging there. Please update your service list. Customer service and check in process could use upgrading as well.

First time visit (usual place closed down for remodeling) walked in and the receptionist stated “sit down a lot of people are ahead of you” like I ruin her whole day by walking in there. How did she know who came first if there is no sign-in form and barely looked at me. She started calling people up asking why they were there which the whole small waiting area can hear so no privacy. I just walked out and decide to go elsewhere will not stay anywhere that doesn’t want my business