Walmart Auto Care Centers, Lorain OH

Went for an oil change & they were done in a reasonable amount of time & the price was the best price around. Highly recommend

Supposed to open at 7 am but nope, finally gets unlocked and opened at 7: 20, all the garage guys just waiting for manager to unlock door. There to have an 8 month old tire replaced that I bought the roadside Hazzard for, so should have been a free replacement. Ofcourse none of those tires in stock, so in order to do it I have to replace another tire so there are 2 matching now, they wouldn't put 1 different tire on, I get that. So pay to replace an 8 month old tire and my "free" tire. So ofcourse time to check out and manager I dealt with is nowhere to be found they ring it up and I'm at $280! What? Eventually he comes back reduces the price to an acceptable amount and I leave 3 hours and 40 minutes later. Everytime I've ever been there it's just mass chaos. There was another lady there briefly same story but she decided to leave without getting her warranty tire replaced. I should have taken a picture of their "make sure to push extras" sign they had in the back!

Went there at 7am to get tires.too busy made a appointment for 11 go there at 11.haha there be two hour wait.i guess they dont under stand what appointment means.worst service i every had.

Needed two new tires with a tire rotation, the customer service guy Sam was so polite, knowledgeable and helpful! The price was very reasonable and I actually got good tires! He carried himself very well with ignoring rude unnecessary customers and stating facts and did it respectfully!

I tried getting an oil change here. Instead they accidentally drained my transmission fluid and sent me on my way. My car was jolting and making noises so I immediately drove it back. It has taken 4 hours total so far today and I'm still waiting for my refund and claim information to file a damage claim.

Going to get a headlight fixed Was told it will be a lottle bit of wait. They pulled my car into the shop and I waited nearly 4 hours. For a headlight switch. They never asked me which bulb I want. They assumed I wanted the most expensive one.so I go to pay and its 28$ for ONE headlight. I said. Did they gige me the most expensive one. Hes like no they gave you the better one. So instead of having them take it out and put a new one in he let me pay 10$ not 18$. Anyways I get into my car and see all the dirt they left in my car. Its ridiculous. I'm better off going to Elyria Wal-Mart than lorain. I didnt want to stero-type lorain Wal-Mart but they proved me right. Poor service, lack of commnication. Was ignored when I asked a question. Won't return for car service. Have to ask them politley to clean there mess if I do.

The guy checking me in was helpful and nice but no where to set, just getting a replacement tire for one I previously bought it the Avon Walmart. I chose to come here since I had a flat tire and didnt want to drive far on the donut. Ive been here so far and hour and 15 minutes, 2 bays open and they have not taken my car in yet.

On Nov 29 I ordered 4 tires for pick up. Dec 3 still don't have and no one knows where they are. Walmart put Kmart out of business and now they need to be put out of business due to poor customer service and lack of follow through. This is unacceptable! I can't even say they performed a service because I don't have my tires! Oh, and they don't want to answer the phone! 3 phone calls at maximum ring time before they answered. NOT where this American is going to shop!

Purchased 4 brand new tires a week ago. They messed up and my sensor is not detecting. I was told come back in and they would fix it immediately. I come in and I’m told they can’t. I would have to wait over 5 hours and no apology told it could be my fault etc. How is this a good business practice. Totally unacceptable, there was absolutely nothing wrong with my car prior just needed new tires put on the car. I can’t even believe this is how customers are treated.

First experience at this location. Simple oil change. Only a 45 minute wait which was pretty reasonable considering the location and it was a Saturday. No issues. Was in and out. Side note: while waiting a customer was outright rude, demanding, throwing a tantrum like a toddler and treating the technicians like dirt. They handled themselves with class. And deserve a metal!