Westerville Ace Hardware

Have shopped at this store for the past year and purchased many items for my new home. It’s next door to the gym I frequent it because it’s convenient. A few months ago they posted signs on the door that didn’t allow gym bags in the store. I stopped shopping at this location because of this. I have personal property in my gym bag and do not trust anyone with it. I asked if they take women’s purses and they said yes. When challenged with how many women have given up a purse they were honest and said they have never asked a woman for her purse.
Today I noticed the signs had been removed from the door and decided to stop and pick up a few items. After shopping for a few minutes and even being help by an associate I was approached by the manager and asked to give up my gym bag. I told him that I had stopped shopping at this store because of the policy and only came in today because the sign had been removed. He stated the it was still policy and that the sign had simply fallen down. Going to say that this is a lie. The sign has not been up for weeks. Being a hardware store you would think they have the proper materials to hang a sign and keep it up. Guess not! I did ask again about women giving up purses and he said that it is part of the policy but they have still never asked a woman for her purse.
They are just profiling!

I recommend shopping at Lowe’s or Home Depot. Cheaper and treat customers with more respect!

The employees have always been helpful and nice. The store is nice as well and it is always a pleasure to go here.

The service here is always outstanding. Every time I visit an ace hardware, it takes me back to how things were-when customer service mattered! We purchased my son's first pocket knife for Cub Scouts here. A variety to choose from. Of course, my son saw the options and upgraded from our original plan of purchasing a simple pocket knife!

I like their rewards system so I tend to try to find whatever I’m looking for here first. They send coupons to my house and in my email each month. When I shop in store or pickup in store they always give me more coupons to use later. I like that I can shop online and do same day pick ups. I think they do curbside pickup too where they bring your things to them if you call them and let them know you’re there. I pick up in store though. They will help carry things to your car and if you have bulky things then they insist on helping which is kind. I wish they carried more gardening things sometimes and wish their shipping fees on non-heavy items were better. I like that I can look for things I want and see if they’re sold at other stores in my area if my closest store doesn’t carry it.

Called this ace hardware talked to susan, she was fairly rude, wont be coming in, wont be recomending this store to anybody, def not the service I would want my emplolyees having. Good luck to the store manager, to deal with that gem of an employee.

Had a great shopping experience here! Joe was one of the nicest people I've ever met, helped me all the way out to my car!

Love this place, convenient local store that has all the odds and ends you need for the next home projects. Best hardware selection in town, better than the big box stores. Quick in and out every time.

Absolutely amazing friendlystaff! This will be my go-to hardware store from now on, thank you!