White's Ford, Urbana OH

Great place to get your vehicle serviced! Friendly folks who get your vehicle back to you when promised! Highly recommend!

The only reason this is getting 2 stars and not 1 is because they got my car less than 24 hours after I first called and brought me a loaner. Now this "loaner" is the issue. First of all.what major dealership uses a 2005 vehicle as a loaner? But the age isn't the issue really. It's the condition of it. It's nasty all throughout and trash as well as a half smoked cigarette on the floor. Check engine light is on and likely because of the somewhat loud exhaust. Not to mention, as hot as it is outside, the ac barely blows any cool air. Not even cold. I called and expressed my concerns and all they said was, that's all we have and we'll make a note of it so we can address it when we get your car back to you. Really? This is how you want your customers to ride when you have their car? I hope I'm able to give a better review when this nightmare is over.

Edit: The general manager did reach out to me and made a very generous offer. While we ended up not needing to take advantage of the offer, they did try and make it right.

Our under warranty vehicle had 3 recalls, a leaking oil cooler, a rear passenger restraint module code and the hood rubbed when you opened it. We bought a first year model so these bugs were expected from us, so no worries there. We took it in June 28, I was told that it would be a few hours and it would be ready. This was told to me by a tech covering the service dept counter, not the service manager. After several days of no communication, I call and was told the tech was out that day with a back issue. Couple days later, no communication, I call again, oil cooler is on order should be here today. Couple days later I call again, part is here but tech is out with a migraine. Day 9, I call and service manager says "we’ll have it done tomorrow". Call at noon on day 10, tech has a couple of cars before you he should get to it this afternoon, we ask to please call us if the car will be ready today or not so we can make plans. No call by 4pm, they close at 5pm, I call, tech still “programming” maybe done by 5pm. At 4: 30, they call me and say it's done, but then the service manager then informed me that the service dept couldn't adjust the hood because they weren't a body shop. Never in my initial phone call for an appointment until 10 days later was I informed that the hood issue wasn't able to be addressed. I get the shop and the trouble code for the rear restraints is still there, I walk back in and tell the service manager, he looks at me blankly, says the tech couldn't replicate it. I told him the trouble code was up on the dash now, my fordpass app is blown up from the warnings. The service manager said he isn’t sure where the tech is and just stands there looking at me. I say forget it, I’m taking it somewhere else. He shrugged his shoulders. After posting my frustrations online, several people commented they have had similar experiences with the service dept

Took real good care of my car and got the oil changed in a timely manner! Jeromey was the service advisor I dealt with had no issues with him at all!

Quick professional service every time! I take all my vehicles here and would recommend you to as well.

They were ti send me bulkhead keys but never did and sent a mail functioned charger for my vehicle. Once the sale is made they do not help you.

Excellent service at quick lane location on First st. I scheduled online but it was actually scheduled at Whites in Urbana. You need to call the quick lane location to schedule.

I always get the best service at Quick Lane in Springfield! I drive from Columbus to get my car serviced here, because I know I will get the best care. Thank you to all the staff that make this happen! Kudos to you all!

I returned to this dealership because I had a positive experience before. However, this time was different. I felt there communication about the timeframe to diagnose car, final bill and extra charge for using a credit card was severely lacking.

The service department is always on their game, from timely appointments to staying on schedule for routine service to my vehicle. All of the people in the service department are friendly and professional. I never dread scheduling maintenance here because I know that their work will be dependable and efficient.

I have purchased 19 vehicles over the years from Whites and I have never been disappointed at the process, staff or service! They are amazing and I would recommend them to anyone looking for a vehicle!

Asked to have full size spare rotated in on my bronco. This was not completed and i had to go back in to request it done again. They did compensate for the next tire rotation to be no added charge, but i will probably not go back.

Service Department
Non-existent communication or customer service skills
No honesty or accountability
Took my car in for brake issues and after 2 weeks of calling and being given excuses, I was told that they still had not even looked at my car and now there are other appointments that are priority.

5 days, called twice, no return calls, couldn't help with changes caused by new warranty battery in hybrid.

My sister bought a car from there from Summer she is a awesome person, ask for her if you go there.

I’ve recently purchased a new Ford Bronco from White’s Ford in Urbana. The entire process has been smooth sailing. I highly suggest their team of professionals and appreciate that they are local.

The building was clean and organized inside and out. I was greeted promptly and respectfully by Mark upon entering the building. The work was completed professionally, and on time, by the qualified mechanics employed by Quick Lane. I would recommend Quick Lane to any and all vehicles for service, Great Job