Williams-Sonoma, Cincinnati OH

Very pleasant place to shop. Great customer service. Also fair pricing. Will do more shopping with them

Williams-Sonoma is one of those places that you go to, for people who loves the idea of cooking with the overpriced items that they have inside of their store. There are some things that are unique to them that makes it worth it but most of the time I just like looking at them.

Wonderful products, although the staff (specifically management) leaves a LOT to be desired. Rude, rude, rude and unprofessional. Never been treated so badly. Kenwood Town Center location staff is awful! And don't even consider paying with cash, it is not gladly accepted.

Had a great experience. I was shopping for a non-stick skillet for my wife and the staff was very helpful in helping my find one that satisfied all of my wanted attributes.

The staff was phenomenal. The product is on the higher end but you get what you pay for. Love my new slow cooker. The store is extremely clean and organized. Very easy to find what you are looking for. Love this store. I will be back. Thank you.

Went for a Thanksgiving side dishes class, the instructor was friendly and shared tips. Everyone got a nice size serving of all she made, and the recipes were made available as well as additional ones that were discussed but not served.

Ordered a smokeless grill and it was delivered without one of the parts. Called customer service and said that they could not send just the part and that I would have to return the whole thing. Unsatisfied with the answer I told them I would return the entire grill for a refund. They indicated that the refund would be issued within 3 to 5 business days after they received the return. Nearly 2 weeks after I had confirmation that they received the return I still had no refund. I called and they indicated that the refund had been issued 1 day ago and it would take up to a week to show in my account due to their processing time which means that it will have taken nearly 3 weeks to get a refund.

Horrible customer service in providing an incomplete product and providing inaccurate / false information on the return and refund. Recommend shopping elsewhere.

The staff is really rude every time I go to kenwood mall I make a stop at William Sonoma because I love cooking but every time I come to this location I’m ignored and watched as if I’m going to steal I’m not greeted not asked if I need help people have came in behind me and were greeted its frustrating because I love William Sonoma and would love to take cooking classes but I don’t feel welcome and it’s sad because this location is the closest to me I drive all the way the jeffersonville Location when I need something

I bought outdoor glasses for my parents-in-law. Kathleen helped me! She was incredibly helpful- the glasses I wanted were sold out and she found some on sale for me to buy! THANKS Kathleen!

Took 30 minutes to get a gift card for a wedding! Staff is not trained. 2 workers did not know how to do it. No respect for the customer’s time. Long wait with only two customers (including me) in the store! Poior person on hold on the phone.

Nice selection of decent cooking equipment. Some nice knives and cookware but also a ton of unnecessary gadgets.