Williams-Sonoma, Beachwood OH

The staff here are the worst, witnessed them openly mocking customers while they walk out. I know its hard to find people to work now but come on Williams-Sonoma, you can do a lot better than this.

WORST COMPANY EVER TO WORK FOR, ALL THEY CARE ABOUT IS MAKING MONEY AND TREAT THEIR EMPLOYEES LIKE SLAVES!

We were looking for a cake half sheet pan from the store that was closing in South Park. The salesperson said they were out of them individually but claimed there was one in a set. We purchased the set, but it did not contain the half sheet pan that it was supposed to include. The items are well built, but we were duped into buying something we did not need. Sure, this is not the store in South Park that closed, but same company/staff, so same reputation.

Everyone was very helpful and knowledgeable. Friendly, not pushy. Store is easy to shop, well displayed and clean.

WS is well-known for high quality kitchen ware. Their approach seems to be grounded in scientific function, that when properly developed leads to a pristine aesthetic that I respect and value.

A female answered the phone at the Pinecrest location in Beachwood, Ohio. She did not give me her name. I needed help placing an order and using a rewards coupon. This woman was impatient and short with me, interrupting me and being curt. She hung up loudly on me. She did place the order and I am grateful for that, but her attitude left a bad memory. I have had the same interactions with her before in person.

My initial call was at 1: 30pm. I called back at 2: 21 pm and spoke to Kim. I was questioning why the email confirming the order did not reflect the 25 dollars off. She explained that it takess 24 hours for this to show up. It would be nice if the customer was informed of this upfront. Kim did mention that Janet had placed the order.

They are not African American friendly. Placed an order online and when I got to the store to pick it up the employees acted like they didn't even see me standing there waiting. Thinking about returning the item and shopping elsewhere.

Back ordered after I purchased an item. Have not gotten the item yet and WS will not let me return the item that I have not gotten because it's past the 30 day return window. WS is not the great company it once was.

The product I saw online, listed as "in stock", was nowhere to be found in the store. Judy looked it up and went in the back and found it for me. Very helpful and courteous! A very good shopping experience.

Clean and well organized. I wish the sales people knew more about the products they are selling and information such as warranties. I would have made my purchases when I stopped in instead of going online if they could have answered those basic questions.

This place is always crowded.it doesn't bother me though.i pretend it's a hip club.in fact, i did a little dance in the dried fruit aisle yesterday.best place ever for entertaining guests at the abode.makes me feel like the domestic goddess i know i am.

Useful

Funny 3

Cool 1

I really like a certain pattern of glassware here. The clerk wraps them together in one piece of paper so they are not safe in the bag. Then she puts heavy things on top of them in the bag. On top of this, she charged me full price for a Christmas item that was obviously clearance priced in late June. Not going back here again.