Wood Room Martini & Wine Bar, Willoughby Hills OH

Our first time at Wood Room was awesome! The atmosphere was great! The staff was welcoming and very attentive! The food was excellent! Great decor, they had the outdoor fireplace blazing it was beautiful! Highly recommend!

"If you eat and your drink it, then you're paying for it" said the pretend owner/manager Heylee. We had been here multiple times over the last 2 years and had spent hundreds of dollars, but after the way we were treated, we will never set foot in this establishment again.

Things started out slowly where we were seated at a high top with only one other couple at the bar. The waitress/bartender spent 15 minutes with the couple going over every possible drink combination before even thinking to ask us what we would like to drink. We put our drink order in and things were going well.

When the third person arrived, we ordered a couple of salads, a pizza to be split by 2 people, and a burger for me. The salads and pizza came out after about 15 minutes, but no burger, and after about 10 more minutes we wondered where the burger was. At 15 minutes post-pizza arrival, and having to actually flag someone down since no one asked how we were doing, we asked about the burger. The waitress checked on it and then apologized that somehow the order for the burger didn't make it, but that they were cooking it now and it would be coming out in a few minutes.

More than 15 minutes later, still no burger and I caved and consumed one piece of pizza. The burger comes out, 40 minutes after the pizza, and Heylee tells us that it is comped because of the wait. My wife's politely asks "That's all? He just got his dinner and we're already done. " Heylee immediately attacked her with the "you eat it and you drink it, you're paying for it! " I said, "Look, we've had a drink and wine, and I'm starving, and I ate a slice of the pizza due to the wait. " She sneered something back. At this point I lost it and stated she could take the burger back, that we've come here many times before, but won't be returning. Heylee then escalated things saying we would not be invited to return and that we had disrespected her.

Never in my life have I experienced such blatant disregard for the customer.how dare she even talk to us that way, and, more importantly, how dare she speak to my wife in such a disrespectful manner. Good luck with your career in managing restaurants Heylee because we certainly will not have a good word for the Woodroom as long as you are there! You have zero customer management and retention skills, and, by the way, the food is not all that good, but your customers don't notice it because of the heavy pours for liquor and wine that have them half inebriated before the food arrives. Anything tastes great when you're intoxicated!

We recently had a party in one of the reservable rooms that the Woodroom offers. During the party we had pretty exceptional service throughout the party despite being in the room that is not connected to the rest of the bar. Throughout the night we had only one specific bartender who continuously came out to serve us. He unfortunately was the only bartender who was running drinks between two different parties. In between his service we did spend plenty of time waiting in the cramped bar space attempting to get drinks. Towards the end of the party as tabs were being closed he disagreed with a tip that was left. Unbeknownst to the party, in the contract signed in order to use the room there was an expected 20% tip agreement that the Woodroom could charge a 20% tip if they deemed it necessary. Rather than notifying his manager of the tip the server deemed it necessary to raise his voice and berate one of the party members in regards to a tip that had absolutely nothing to do with them. Exclaiming that the amount that was left was absolutely ridiculous, and that SHE should handle the tipping and yelled “WHY DON’T YOU TELL ALL YOUR FRIENDS WHAT A TIP IS”.

After this outburst by the server management was notified of the situation and handled accordingly. The manager was very helpful and apologized for what happened. Overall the experience was a good one.

Great service, Holly gave me great service and and very knowledgeable.
Sucks now since Holly left!

Started out fine. Original server was a girl and it was a good start. She recommended things to us and was very attentive. We were told that everyone was our server and we could get service from any of them. When the male waiter came around to get our orders, we told him specifically that one of the girls was a vegetarian and if he could make the pizza without sausage. He brought the pizza out and it has sausage on it. Which she didn’t realize until after she ate a few bites unfortunately.
The waiter didn’t want to hear that he made a mistake. Didn’t apologize, just repeatedly argued with us that we didn’t tell him and instead of listening, he interrupted us by saying so what do u want me to do? We had another pizza made without the sausage. When the bill came, He charged us for both pizzas and when we asked him to take it off the bill, he openly said that if he knew he needed to take it off the bill, he would have thrown the pizza away instead of leaving it on the table. None of us touched the original pizza other than the first pieces that we grabbed with the sausage. So when he came back, we gave the pizza back and told him to throw it out then and he said have a good night ladies. He was being very condescending. I will never go back and I would NEVER recommend this place to anyone. The martinis are just okay and the food sucked to be honest.
I almost gave no tip, but decided to leave 10%.
I have never left such a horrible tip in my life especially on a bill that was over 200 dollars. And I’ve never even thought about not tipping someone, but today I did. None of us will never return. Worst service I’ve ever received.

Had a nice time with my father and husband, we tried a couple different things but found that most of the food items were a wee bit too salty; good but heavy on the salt.

Not as good as it used to be. Food is still decent but if you're not friends with the staff the service reflects that.

Came in from out of town and had dinner with my coworkers. We had such a great time. Jonathan was amazing!

Used to go regularly before COVID, truly an amazing place with great food, drinks, and people. Since COVID, there are distinct differences. Drinks are still great, great recipes will do that. Food…. I miss the previous chef. People…. This is truly the opportunity. Used to feel welcome but now you need to be interested in talking with or knowing the new staff. If you aren’t in either category, expect to get your tab before you ask for it. You are either liked by the staff or not, either way, you’ll know it.

Delicious handcrafted martinis, fire-oven pizza, and sexy atmosphere complimented by amazing service. Can’t beat it in the area.

This place is quickly becoming a favorite! I've been here twice with friends. The Key Lime Pie Martini is wonderful! Bella Pizza outstanding! Also enjoy the Swiss cheese dip in the sourdough bouile (we requested extra garlic) it did not disappoint! Highly recommend this cozy place.

First and probably last time visiting! Walked in almost 2 hours before they closed and was told last call, was called. This is the first establishment I’ve ever been to that has said this. Truly disappointing as this was on my list of places to try, do better!

Classic martini bar, very nice patio. The sweet onion dip was different but addicting. Service was great.

What a find. Hard to find front door but so glad we did. The atmosphere is comfortable and the people so friendly. So many martini options along with wine and beer. We didn't eat but the menu looks great. Will be back.

Went here last night. Very disappointed. The $20 “cheese board” described as having gourmet cheeses, crostinis, fresh fruit, and candied nuts was a big pile of thick salami, cubed cheddar out of the bag, cheap crackers, and no nuts in sight. My woman is a vegetarian. Would not have ordered if the menu actually mentioned the meat. Also, the tall bar tender smelled like he hadn’t showered in a week and other customers noticed it as well. Wont be coming here again.