Woodforest National Bank, Mt Vernon OH

LAZY! The employees here don't know how to do their job either! Walked in yesterday morning to 4 employees including the manager sitting eating donuts and cookies, no one else around, I must of disrupted their meal as they were rude and didn't want to get up and help assist me. When asking questions about my account all i got was i dont know. How do you not know how your bank works? Its your job to know! The manager had to get involved to resolve the issue. I find out a day latter that the manager of course did not do her job and i had to call customer severice to get my issue resolved. If you don't want to do the job don't apply for it! Woodforest has really gone down hill, at this point I'm looking to go somewhere else. To many issues and the employees are terrible.

Very kind, attentive, helpful, people working here, they made us feel very comfortable. Glad I made the decision to bank with them.

This is the worst bank I have ever went through people can take my money before I can spend it sad

This bank will rob you, I’ve used it 3 times MAX and I have a negative fee of $25 and when I called and asked about it they said I shouldn’t have even had that charge. Then continue to not do anything. I’ve contacted them 5 times only to be told they can’t shut my account down without their manager, who is NEVER there! I was told to come back Monday (I did) and they turned me away AGAIN! I’m worried my fees will keep going up the longer the account is open even tho I don’t use it! And they are refusing to help me, shut it down or communication with them is impossible. The employees inside the Walmart Woodforest bank are rude and don’t know how to do their job. He had the audacity to say the fees were because I didn’t chose them as my main bank.

This bank is TERRIBLE! They charge you outrageous fees and my account is currently in the negative and I’ve only used it 3x. I’ve contacted the bank 5times only to be told they can’t shut the account down due to the negative balance but continue charging me fees. The Woodforest bank inside the Mt Vernon Walmart has the rudest employees, they said they couldn’t shut my account down without their manager and told me to come back on Monday, so I do. Only for the manager to “call off” then AGAIN today. I am beyond frustrated and confused, I can’t even get ahold of anyone atm. They are terrible with communication DO NOT SIGN UP YOU WILL LOSE MONEY AND YOUR SANITY