Wright-Patt Credit Union, Dayton OH

This particular WPCU is an awesome Bank! They stay busy, but generally, you're in and out despite the long busy lines both on the inside and at their multiple ATMs. Bigger banks can learn from the WPCU. Kudos to the WPCU and the staff members for all of their hard work, and for placing the customers FIRST!

Huber height branch is horrible.needed to transfer funds from another account into my WP account instead of serving me she just said it wouldn’t let her transfer the large funds over me calling my other bank to find the problem WP never tried the trans action of the large amount WP is surely loosing my business.

The service was excellent and the location was convenient. Also there was plenty of parking. I will be referring my friends to this location.

Parking is kinda crazy but the place itself is very welcoming The staff members are very nice, and sweet I Absolutely signed my daughter up with there banking also great people

At first there was not one thing negative I could say about Wright patt but now I’m starting to see the scam behind their business. I am beyond frustrated at this point and will be looking for another bank today. It sucks because I’ve been with them since I was 18. Now I have to venture off somewhere else

Wright Patt the sh**! Do right by them & they'll help you with whatever you need! TRUST ME!

There is always a line out the door never have enough teller. The wait time should be posted somewhere. It should be a crime to have to wait this long how about another location or something this is very disrespectful

This post is not about a particular branch as my loan was done directly through a car dealer. I phoned today to WPCU to get a payoff on my vehicle, I was told a payoff balance that I did not think was correct. I dug a little deeper and finally someone at WPCU advised me that $1,465 dollars had been added to my loan for CPI insurance. I questioned why they had added that amount since my vehicle has always been insured. I was told they sent a letter and did not get a response so they added it. I asked if my insurance company had been sending them proof of my insurance, which my policy runs April through November, and the young lady responded yes but this was added because I did not respond too a letter. WPCU added 20% to my loan balance without a call to myself or my agent. Bad business practice from what I know as a popular credit union who claims to be on the side of its members. I will be letting others know of my experience.
Edit: they did remove the fee on my loan account. I will be paying it off in full this week and severing ties with this company.

Tanisha was great! Ashton-your doing awesome. Very friendly, knowledgable and helpful. Thank you all!