Wright-Patt Credit Union, Englewood OH

Wright Patt has a rather strange practice of doing a hard inquiry on your credit report whether you open up a line of credit or not. Last month I opened up a savings account and this institution dropped my score 15 points with a hard pull. Couldn't they just as easily done a soft pull since I'm not actually taking out a loan or getting a credit card? Just odd.

The staff are friendly enough but there's not enough of them, the place is too small and it is extremely slow. I hate going there, I mean I absolutely hate it.and also, I can say for these people that gave them more than four stars is that they must be employees or spouses of people working there or only had one experience.

I'm very disappointed in the service I recieved today.i pull into the bank 12/4/2020 right around 6 pm.i sit in line till after 6: 12 pm roughly 10 minutes to 12 minutes.at this point a man from the bank comes out and tells me the last customer was the car in front of me, that I needed to back my car around others behind me who were also waiting (a very unsafe situation). I told the man I was not comfortable doing that.and asked to pull forward. He then proceeds to ask cars ahead of me to squeeze together so I could get my suv around. I feel that the man spent more time getting me out of line than if he would of tending to me as a customer. Not to mention the neglect of safety when I was asked to back out of a line that's going one way. Then lastly, im pretty irritated I waited 10 minutes in a line not to be served. I feel the line needs to be better monitored.and the 100s of cones that are just setting around could possibly be used to close the line verses creating unsafe situations and not tending to customers regardless of when they pull into line.this was over all an awful experience that could of been avoided by preplanning cone position and simply better monitoring the line.

Awful! Will be switching banks soon. NO SERVICE! HORRIBLE! NEED AN APPOINTMENT TO WITHDRAW CERTAIN AMOUNTS OF MONEY! GO ELSEWHERE!

Worst customer service I’ve ever had in my life. Not saying the people aren’t nice. Just terrible at doing their jobs. If I could give them no stars I would.

WPCU is getting pretty terrible on customer service. You can almost never reach anyone at the branches themselves via phone. You spend a ridiculous amount of time holding only to be transferred to an offsite call center who can't answer your questions. They recommend you go onto the WPCU website which didn't have the answer and is why I called to begin with. Also, when my card got skimmed they caught it in 30 mins, turned it off, but took 2 weeks to send me out a new one and told me they couldn't issue me a new one in the branch.

Absolute worst WPCU I’ve ever been to customer service is absolutely terrible, waited an hour to make a deposit! Will never come back to this location, any other location is great!

Would not look up my river valley shared branching, called and verify my measly 500 dollar check this teller was not a people person, find some where else for your money cause I won't except wright -patt checks anymore.

Very long hold times to get in contact with someone. (13 minutes) was giving incorrect information and had to wait on hold for another 13 minutes. Customer service was very rude the first time and kept asking "What can I do for you" after I told them exactly what I needed twice. I asked to speak with someone else and I was told "I'm the only person in this department. " Absolutely terrible.

Very long wait times. If trying to see a bank rep it will be at least an hour wait. There is always a queue of people in the afternoons. Even If you try to go early and beat the crowd, they staff fewer reps so you still have to wait. Today there was only one person in front of me. I waited 30 minutes then was passed over for someone who came in after me but apparently had an appointment. So it was going to be another 30 minutes.

Wright patt help me build my credit and in one year they approved me for a house loan and talk and walked me though everything.

It's usually always busy here but the tellers seem to work pretty fast to get everybody in and out.

Getting one star because I can't give them zero. I've banked with wright Patt for over 7 years. I used to love this bank. Bragged to everyone I could of how great a bank it was, until the past year and a half. I thought it was just me but not alone. They came and took my deceased neighbors motor home from their home, less then a month after him passing and would not let his wife make payments on it. A business partner, switched to Fifth 3rd, because of there nonsense. Might as well call these people a BANK, not a credit union. Over 80,000 through my account in 2015, and treat me like I'm trash. The algorthims they use are just as bad as any bank. It's a different scenario from each, teller I was told this week by the manager. One day checks have no hold, same check, different day, and computer wouldn't let teller, cash it, and have to have manager come over, and fix situation again. Deposit money, then they post in house non sufficient fund charges to my account that supposedly happened at 9am in the morning, but we're not posted on my account, until at least 10 hours later, and after a deposit was made. I looked on my online banking was not there. I asked teller was not there. Then a day and a half later, it shows the fee, and they list it under, my deposit of the same evening. I'm a single father, struggling, and these people will kick you while you are down. If you don't know what banking algorthims are look them up. At least Huntington, a Bank, will give you till the end of business day to get money in your account, before they run it. Wright Patt can't even let you know, they wouldn't pay, or even post their fees to your account the same day. This is 2017. The technology is out there, they choose to use it to benefit themselves, and screw thier customers. Crooks. I will be closing my accounts soon. Business and personal accounts. I guess they are like everyone else, only good to you while you have money, and take advantage of you while you are down.

Never ever again will I do anything with this bank! After depositing a large check in the ATM it throwing a error message not returning the check I go to talk to the manager they inform me they never saw a deposit and didn't find the check and I was out the money or I could pay the cancelation fee and have a new check issued. When the check is found in the ATM I expect an apology for being called crazy and a liar!

The staff is so friendly and kind
BUT
Your bank times have screwed me over SOOOO many times
Because if this I'm having to walk around Detroit with a 100 dollar bill!
Thanks for nothing

Terrible. Waited in line for over an hour. Only 2 people helping the guests and the others where in the back room talking or doing what ever. Then came back to talk to some one about my account and still waiting for over an hour. I don't even want to give them a single star

Seems like everyone who is complaining has an extra special case. And waiting for a long time? Welcome to ANY BANK. Especially on the weekend. But I just came on a Tuesday at noon. No wait. A couple tellers available and a couple customers in the branch.

And 77% of the time what you do in the bank you could probably resolve yourself online or at an ATM. Never had a problem with wpcu.

Sat in lobby over an hour 3 people ahead of me they were waiting longer than me.i dont bank here had to check on something for relative.why would anyone bank here.i left and dread coming back.never ever had to wait at my bank