Zoup!, Columbus OH

Good food, but customer service was atrocious- barely got a grunt back when asked about getting ice and WIFI password which I never got (either)

It’s a shame this restaurant can’t seem to get their order issues together as their menu is decent. I’ve had multiple orders screwed up with details being missed and multiple missing items, which is very frustrating as the orders placed were for our workers. I would never recommend for takeout.

What a pleasant surprise to be greeted with smiling faces and a sincere smile. I believe her name was Joy and she made me feel like I mattered to her. She and Glenda took my order and fixed my food quickly and correctly. Kudos to both very nice ladies. Because of them, I will be back. I can say that I have not always been treated as well. It was nice to see new faces in the restaurant.

This location is amazing at what they do the staff is extremely friendly and the establishment is clean! Best customer service I’ve encountered in a very long time! Thank you Christina, sashea and Danielle

How can you charge the same amount to 2 different customers when one ordered a large soup and one ordered a small soup? Preferential treatment for black customers.

Since management stated they could not understand my review, I'm going to try to explain. Two customers enter your store at the exact same time, one black and one white. They are not together but they order the same item. They both ordered soup, the white customer ordered a cup of soup while they black customer ordered a bowl of soup. They were charged the exact same amount for a cup of soup. After the white customer paid for her order, she asked why she was charged the same amount as a customer before her but the other customer ordered a much larger portion of soup. They could not answer why. The patrons in the restaurant assumed it was because the employees were black and the customee was black as well, gave her a special preferential discount. No the black customer was not employed with Zoup.

But I do not understand, improper English coming from an establishment.

The customer service is fantastic, and the food is always fresh and hot. This is my new favorite lunch spot.

Good food. Great customer service. Other than the establishment being too hot, everything else was great.

This is a new favorite of mine. Lots of variety of soup, friendly staff.
It is expensive for soup but every kind I have tried have been delicious.

12/10 staff and the food was killer too. Got in and out quick and prices were super reasonable. Would recommend to anyone!

A preferred spot for tasty soup.i give this place double thumbs up.looking forward to a return trip.food is like a place in baltimore i liked.

Awesome breakfast food in a good location. It is relatively cheap too. I should have taken a picture of my sandwich, but I ate it too fast!:) I got the vegetarian option! The people were nice! Great Pepsi!

The staff is friendly. The food is fresh. The atmosphere is great, and they always try their best to get my order out in a timely manner. Despite how busy they can get. Probably one of the best establishments to eat at downtown. Highly recommended

Ordered a Korean Zing bone broth bowl for my first Zoup experience and not all of the ingredients were included. Portion was quite small too.

New owners really turned it around to start. Was great. Quickly diminished into not allowing for a cup for water. What seems to be watered down drinks. And bowls and serving sizes that have become much smaller and sadder looking over the months. Used to always be a solid go to, will probably try to avoid now.

I called 5 times trying to place a carry out order. They did not have a working phone and kept hanging up on me. Sad how poor the service was.

I had the Chicken & Bacon Cobb salad and the Broccoli Cheddar soup and both were delicious but a bit pricey. It is awesome that they let you sample the soups before making your decision.

I never write reviews, but for a place so inefficient and filled with inept associates I will make an exception. Waited 40 minutes for a carryout order. The (only) person preparing the orders somehow lost my ticket (this is after waiting for 30 minutes). After she realized, rather than expediting my order, it was placed behind the already long line of orders. Another 10 minutes goes by and I ask for a refund, she turns around and tells me she has my order in hand. She had an order alright, but it wasn't mine. So not only did I wait 40 minutes for something I didn't order, some other poor soul likely got screwed too. Here's a tip, maybe take 3 of the 4 associates you have giving people samples and have them help prepare the actual orders. Or, another idea, fire everyone that works there because they are sadly too unskilled to work in the basic of industries. I wouldn't return to "Zoup! " if i was starving.