A Better Alteration, Bend OR

A note to brides: I had called and talked with them many times and many months before my wedding and was told they did not take appointments but were steadily on a 2-week turnaround time and made sure they knew it was for a wedding dress (no lace, no beading, relatively simple alterations like hemming and strap adjustments). I even called 3 days before I came in and was reassured the same thing: we can do your alterations with a 2 week turnaround no problem. I showed up today and was turned away due to schedule/they don’t do formal wear, and was put in a very hectic situation of trying to find a backup alterations spot just 5 weeks before my wedding (I had been told coming in 4 weeks ahead of my wedding was just fine). Thankfully another spot in town could accommodate, but I’d recommend brides look elsewhere for any alterations to avoid a panic, even if they reassure you over the phone that they can accommodate whatever you need.

Turned away a zipper repair and said they didn’t have time…? Confusing for a no appointments necessary establishment.they didn’t even ask how long i’d be willing to wait or amount willing to pay.