ACE Automotive Service, Salem OR

Took my car in for an oil change and got it back with a busted rear view mirror. I thought okay probably just an honest mistake. Took it in again for an oil change and a simple diagnostic check, got it back and immediately after my heater won't work (middle of winter by the way) and my check engine chime won't shut up. Call them to see what could be done and they said come back and spend more money. Obviously they either don't know what they are doing or they screw my car up so I can bring it back in and spend more money for them to fix what they messed up. Not a good business model in my opinion. Would not recommend.

First I have to say I rarely rarely leave reviews unless my experience was either extremely poor or absolutely fantastic. I have to say this place is absolutely fantastic! Ace Automotive is awesome! I had a side mechanic doing my bearings and had a portable press that apparently was not going to work. And Ace Automotive got me out of a really tough spot because the side mechanic got frustrated and literally told me unless I could figure out how to get the bearings pressed in and out myself he was going to have to leave me hanging. And I had a 10-year anniversary trip and a Boudoir photo shoot scheduled that was all non-refundable. Without them being willing to press my bearing in and out for me AND at an extremely reasonable price my whole trip and anniversary would have been ruined. The guys that work here are great and I highly recommend them.

Thank you to the ACE team. They are great at what they do! Thank you so much for helping us out with our company vehicles! Super reliable!

Went into ACE automotive today to get both of our vehicles oil changed and both time out of there within a hour with no appointments. Extremely professional, timely and effective! We will always support small business especially when the service is this good!

Great knowledgeable crew and very professional and friendly. Definitely recommend taking your car here for service

UPDATE:

I still want to like these folks but after nine months, I found an issue with their work. I was planning in being in Salem again and asked if I could drop by to have them look at the car and show them what I found. They were unwilling and would only offer me the telephone number for their third-party warranty service provider. Everyone knows third-party warranty providers never actually provide warranty work. Kind if a slimy move on their part. Down from five stars to three.

ORIGINAL:

I live in Seattle but lead a busy enough life and travel around enough that I’m not able to work on my own vehicles most of the time anymore.

I figured during my current trip to Salem that I would get some work done to one of our vehicles that I knew it needed.

I read a few reviews of this shop online and got a good feeling from those reviews so I figured I’d give them a shot. I am really glad I did. This shop did an amazing job and provided me with awesome customer service.

I still cringe every time I have to pay somebody else to work on my vehicles now but their pricing for the work was fair and competitive.

I’ve made a spot check as best as I can on the handling of my engine components and am pleased with the care I’ve seem was taken.

If it is ever convenient for me to have a vehicle worked on while in a trip to this area again, I will be coming here. I highly recommend anyone in the Salem area looking for a good shop to check them out.

A lady friend was having a problem with her car. At my suggestion, she had the codes read for free at Auto Zone, where they gave her a print out of what the problem was and the parts needed to hopefully fix it. Notice - this was free! A price on the parts would also have been free.

ACE Automotive was recommended to her by a lady friend of hers, so she took her car there. They read the codes again, we think, and this time charged her over $110 to tell her exactly what Auto Zone told her.

The only difference was to spend a few minutes to look up the price of the parts and standard book labor fees and print it out.

Technically, since they had the Auto Zone print out, they did not even have to touch the car. Get this, if she had simply called in and ask how much to get the parts installed - the quote would likely have been free. The same if she has simply given them the Auto Zone print out and asked for a quote.

This elderly lady [ sucker to them ] is on a very limited income. If they would do this, how can they be trusted at all?

As a male, I have called and asked quick questions to mechanic shops before and had them politely give me a price based on no other problems later being found when doing the work.

The other day I called a mechanic shop I know and asked for a ball park price on how much to get a small V6 engine over hauled. It took them 2 minutes to tell me that for them to pull and re-install a motor plus the machine shop average fee I would be looking around $$$. 2 minutes and no charge.

This was Zurfluh in Scio. Harolds in W Salem is just as nice.

Bob, Ben and all the guys at Ace Automotive are so professional, helpful at answering my many questions as well as solving problems with all of our vehicles from my daughters Honda to my F-150. I love the honesty, integrity and strong ethics that all the guys have that seem to line up with Bob Walsh’s original mission for the last 30 years. I highly recommend Ace Automotive repair for all your vehicle needs.

Bob went the extra mile for us. We broke down on i5, we barely made it to Ace. Bob (Owner) got us back on the road within 1 hour.
We would've been stuck If it wasn't for them.
They are very talented automatics & cost was very reasonable. The service it was priceless.
If you are experiencing car problems in Salem, this is the place.

Second time using these guys they are great I have no complaints they're great with communication, they let you know what's going on, their goal is to get to the root of the problem not put a Band-Aid over it and toss it back on the road. No complaints whatsoever with these guys! Thank you thank you thank you!

Can't believe I had to listen to some manager in the shop swearing and cussing at employees. If their manager acts like that I can't imagine that their management is any good - which boils down to service not being good. Took my car elsewhere, after I got the quote.