Advance Auto Parts, Beaverton OR

Recently I went into this particular store and bought a light bulb. The only reason I came in was for convenience sakes because I was waiting to meet someone at the Red Robin's nearby. Typically I shop at O'Reilly's or AutoZone, because those are actually closer to where I live. I don't think this is a bad store by any means, the sales people seem like any other auto parts store and it was clean and fairly organized, albeit a little cluttered to me. This is more a critique on Advance Auto Parts in general. I say that because when I left that store that day I left thinking the parking/turn signal light bulb I bought was bit higher than I remember them to be. I chalked it up to "inflation" or whatever. I mean everything has gone up so why not light bulbs too. Then today I decided to check into getting a fuel pump. I went online since this wasn't a spur of the moment purchase like the light bulb where I remembered to get one while I was waiting around. I noticed Advance Auto Parts had higher prices for the same exact parts for just about everything, that is, same manufacturers and part numbers and all. Out of curiosity I looked at the light bulb I bought. I wasn't-imagining things it was actually more expensive at Advance Auto Parts than at O'reilly's or AutoZone (Walmart had them all beat on pricing). And again, out of curiosity, I decided to add my car to see if "fitment" was correct for my car. Lo-and-behold, Advance Auto Parts said the light bulb would not fit! What? !? The same make and part number I've been using for almost 2 decades is no longer suitable for the car it's supposed to go into? What did Advance Auto Parts suggest would fit instead? An LED version that was 3 times the cost of the regular ol' light bulb. That's right! Advance Auto Parts literally lied to me to upsell me on something I didn't need. And guess what? On O'reilly's and AutoZone's website, that light bulb I bought fits my car just fine. Hmm. Someone's not telling the truth no? So, if you don't know your parts, just be aware that Advance Auto Parts is hoping you don't and purchase what they want you to. The old adage of "buyer beware" comes to mind. I don't shop at Advance Auto Parts anyway, but I won't go back now even if a store was attached to my garage kind-of-convenient.

Horrible customer service, bought a broken product from them and drove 40 minutes back to their place to get it returned, they said they needed a receipt which the night before when I bought it they said the printer was out of paper and couldn’t print one for me. The people were so disrespectful to me too, can’t stand this place.

I was working on a DIY project for my 20+ year old car. In the course of my actions, a part broke and I could not operate the car without it. I ran upstairs and ordered the part from Advance Auto Parts, available for pickup in 30 minutes. I hopped on public transit and arrived to find my part ready. Before leaving, I checked to see whether or not the replacement part came with mounting screws, which it did not. I handed the surviving factory original screw to Dominique, who grabbed a measuring caliper and dug through the drawers while I browsed the cool "DieHard" products until he found a suitable replacement. A transit ride and a little elbow grease later and it worked! With my now running car, I headed back to Advance to drop off my dirty oil which had been part of the maintenance project. Dominique was still there and asked if his solution had worked, I was happy to tell him that it did. If you want good parts and good service, I recommend this place. Dominique in particular was very helpful and turned what could have been an ordeal into a simple fix. Great staff, great business and all worthy of the "DieHard" legacy! He could tell that I knew what I was doing under the hood, but still needed a hand and lent it graciously. Yippee Ki Yay, Advance Auto Parts Beaverton!

Person that answered phone must have woke up on the wrong side of the bed. Very short. Yeah. Yeah. Yeah.

I attempted to purchase some transmission fluid last week, they didn't have it in stock at the time, but they put in an order for more, and it promptly arrived this week, sure was appreciated- sincerely Michael K

Great store. Called about a battery. They said they had it in stock and had it out on the counter waiting for me when I arrived. Thanks.

Had to order parts and these guys hands down filled the need. Offered quicker free delivery AND lower prices than any competitors. Got here great. Went in store today to return an erroneous part I didn't need and helpful staff. Store is nice and clean. Comfortable and not cramped. And answered all my questions. I'll be only going here for my car needs.

Incompetent staff. 6 days for o-rings. Now 9 days. Now they cant find my order? Now my package is out for delivery, now its delayed, now its on the way? Idk who the manager is but HIRE PEOPLE THAT KNOW HOW TO WORK ON CARS. NOT STONERS THAT NEED JOBS

I'm very sorry but I don't remember the place so they 4 out of 5 best I can do I will go threw and find out then let you know

Extremely overpriced parts, inconvenient location. When I tried to put the new part on, it didn't fit. Took me a while to realize it was not manufactured to OEM standards. When I tried to return it, they wouldn't accept it because it had "been on my vehicle". Low quality parts for a premium price. I will not ever be using Car Quest again.

I've been shopping at this particular store for quite some time and I am more than happy with the service that I receive from Jordan! He's is a phenomenal individual and easy to chat with when I am needing a particular item for my Volvos.

+4 for being helpful, always having what I need and close to my home, -1 for not being more price competitive.

Wednesday, Oct. 7, I drove to this store to pick up some parts for my Ranger. I put on my mask before I walked in. When I walked in two employees walked out of the back area, neither one wearing a mask. I turned right around and walked out. If you value your safety and health and that of your loved ones, stay away from this store!

Too dark to see the product you want to purchase, small volume of product on display, staff offered no assistance.spent their time talking about other events behind the counter and ignored customers on the floor.

Don't park in front of store because it's reserved for customers only. Yet no signs or anything notifying those going to this plaza for services?

Yesterday, I spoke to Miguel to see if I could order a water pump and possibly get it delivered to me because, uhhhh well, my car was broke down. He made an exception (because they only deliver to businesses) and ordered the pump for me and said that it would be there by 9am the next day, that they would call me when it got there. Well, 9: 30am rolled in and hadn't heard anything, so I called to check on status and spoke to Allen because Miguel was not there on weekends. I didn't feel like he was clued in, so he made that call to verify what I was saying was correct and got a call from Michelle to have me pay over the phone. Well, my boyfriend needed more stuff and I really appreciate her knowledge and patience while I racked up my bill. Lol. She was great. Only 20min later Morgan showed up with my parts and he was very kind, as well. I usually go to another store but because of this great experience, I will continue to do business with only this Carquest. I really appreciate them helping me out with my stressful situation. Thank you so very much!