Advantage Dental Oral Health Center – Tigard

This specific advantage dental office has been a game changer for me the staff is great the dentist is gentle with quality work they listened and acknowledged my extreme anxiety when it comes to seeing a dentist and made small changes to my care and it made all the difference in the world.thanks again

I love this particular clinic. First, the ladies in the waiting area are always so sweet. Richard Barrett is my dentist, and he’s amazing. He’s extremely meticulous and made sure that I felt comfortable during my dental procedures, and that everything was up to my standards. I appreciate the whole team. Thank you all for great service!

The first time I went in they referred me somewhere else for a root canal. The second appointment I made when I went in was told I don’t have an appointment after waiting a month for it. The third they canceled because I didn’t confirm the day before with no notice that I needed to confirm and their hours made it impossible to confirm. I called at 4: 30 as soon as I got off work and left a message asking to keep my appointment I waited almost two months for. Then received a rude voicemail this morning after saying I can’t keep the appointment because I have a history of not showing up which isn’t true at all. Poor business practices, poor communication, unrealistic expectations for confirming appointments, and a complete waste of time. Go somewhere else.

I recently had my teeth cleaned by the hygienist, Danijela. She was kind, gentle, friendly, efficient, and thorough - quite professional. Thank you, Danijela, for a great job!

I would prefer a no star rating. I had to wait to see a dentist through my whole pregnancy because they wouldn't take me past a point, then covid hit, with my daughter and I had appointments back in March they never called to reschedule when they reopened. Again I schedule appointments two months in advance and again they literally just rescheduled us! I'm done! On to the next dentist I guess. I literally have broken teeth and I just can't believe how unprofessional they are!

I read the reviews and I have to let you know that o absolutely disagree. My boyfriend has been in major pain and NICOLE has been absolutely AMAZING! From the honest caring to the follow up to making sure all Ts are crossed and Is are dotted! Truly thank you for your amazing help during this process!

I know this review is long, but please read if you want to avoid the horrible experience that I had!
I was on a camping trip when my 3rd bottom molar on the right starting to hurt badly. I tried to tough it out for a few days, but the pain was unbearable and I was unable to eat or sleep.
I went to the pharmacy in the nearby town and loaded up on Ibuprofen, Acetaminophen, clove oil, and Listerine, but by the next morning, I was in agony. I called my new dentist's office, Advantage Dental in Tigard and made an emergency appointment for the next day and drove home.
When I arrived at the office, I was a wreck, my jaw was swollen, I was in terrible pain, and I hadn't slept or eaten anything solid in days. Unfortunately, Dr. Elizabeth Phan was the dentist I saw. She was very matter of fact. They did my X-Rays and then informed me that she could find nothing wrong with my tooth and told me she was going to send me to a specialist, which my insurance had to okay. She let me know that the insurance approval could take up to two weeks and that she couldn't guarantee when the specialist could see me.
I can't really explain how I felt knowing that I would be in this kind of pain for who knows how long. I began to cry and I asked her what I could do in the meantime and she said, "Just keep taking the Acetaminophen and Ibuprofen. " and she walked out. The hygienist could see that my pain was sincere and she promised me that she would put my case through with the insurance marked as urgent. In fact, she said promised this at least twice. She told me that she would go talk to the dentist about getting me some kind of pain relief, she returned after speaking with Dr. Phan with a prescription for Vicodin, and I left.
The next morning when I woke up, the swelling and pain were worse. I was worried that I had an abscess and when I called my regular physician, she urged me to go back and tell them that they needed to give me an antibiotic.
I called Advantage Dental back and set an appointment to come in that morning.
I saw a different Dr.this time and he immediately wrote me a prescription for an antibiotic. I began taking the antibiotic, but a week later, I was still in severe pain and my physician urged me to go to urgent care, which I did and they gave me a pain blocker.
By the 10th day of the antibiotics, the swelling had began to go down and my pain began to lessen, but I had still not heard from the insurance company so I called them. They informed me that Advantage Dental had marked my case as LOW PRIORITY. I write this in caps because it's unbelievable to me still that they, specifically Dr. Phan, treat their patients this way. I was beyond livid, but there was nothing I could do but wait.
It took another two weeks for me to see the specialist and when I did, he informed me that my tooth was cracked in two and would need to be pulled. I asked him how he knew that as Dr. Phan said she couldn't see anything wrong. He said to me, "I can see it with my eyes by just looking at it. "
I don't know for certain why Dr. Phan treated me the way she did. My best guess is that she made an assumption about me that I was faking my pain in order to get pain medication. I've been prescribed pain meds less than five times in the 50 years I've been alive. I'm vegan, I exercise regularly, and I have no history of drug abuse of any kind. For her to make that assumption and then leave me with an abscessed tooth with no antibiotics or pain relief is unconscionable. In my opinion, Dr. Phan does not deserve her license and I urge people to see anyone but her!

PLEASE GO SOMEWHERE ELSE! I made the mistake of giving this place a second try after 5 years because it was one of the closest dentists near me. The receptionist will screw you over some way or another.
They are so unorganized, and you constantly have to call and insist with them. Even the place they sent me to for a root canal complained at their highly poor customer service, and that they can never do their jobs properly. Don't believe or wait on them to "call" for your next steps. They do not. And always can never find the documents even though they are there. A waste of time.

I was also tricked into signing a paper without consultation and going over to what I was agreeing to. I had understood that I would have to pay out of pocket for crowns if I signed, so to clarify I asked a guy about it and he told me that no I won't pay, because I have OHP and they cover it. And that, that is saying IF I lose benefits I will pay out of pocket. So of course I signed.

I called for the 4th time to make the appointment and insist they had my approval papers then to be told that I will pay out of pocket $850 for one crown. I was shocked and the receptionist said "well you read the paper, and signed it. " I explained what happened and asked what are my options because I just have a temporary filling, and she told me that THIS HAPPENS OFTEN but I could open up a credit card with them and pay that way, or pay in full. I asked if I could make smaller payments because I'm without a job and we are in the middle of a PANDEMIC. So you would think there would be more compassion especially for them tricking me. She said they can not.

Absolutely done done done with this horrible office and it's terrible experiences.

I switched dentists and can now get the proper care and treatment I need. Please avoid this office at all costs, or it will cost you. Literally.

And do not reply to my message with an automated reply. If you can not be genuine, then don't post replies back to people.

This place is extremely unprofessional. This was my first time there and I was not told ahead of time that I need to arrive 15 minutes ahead to do paper work nor that since i’m 17 Id need an adult. Went in they completely wasted my time, my appointment was at 9 and my dad said he could be there by 9: 10. They said that wouldn’t work only for them to call me 20 mins after me leaving telling me if I can come back and my dad can be there by 10 they’d take me in. Wasted my time they never have availability only weeks from now. Non reliable have had multiple problems with this place and trying to make appointments. Please let your patients know things they are required to have ahead of time and stop wasting peoples time.

I had a really good experience here. Dr. Phan was very professional and put me at ease. I hadn’t had an dental exam in years but her whole team made me feel very comfortable. On my exam, it was found that I needed a filling and I expected to come back at a later date for this. However, there was a cancellation that day and Dr. Phan accommodated me immediately, doing my filling. She was very skillful. I’ll be doing all my dental care here from now on.

-HD

I was told that I need an emergency filling, it was scheduled 2 1/2 months from now. They called and canceled my cleaning. Off to a great start. It's not like it's an emergency.oh, wait.

I had an appointment booked out 2 months and they called to cancel the day before. Because my appointment was scheduled for 12/31, my new health benefits would be starting on 1/1/2020, yet they still rescheduled me for 1/3/2020 and then called me today 1/2/2020 to tell me my insurance has changed to Willamette dental. Now, as I’ve read the plan change letter it states that I can still goto the same doctors and clinics I have been and that my providers are not changing. Regardless, I waited since October to have this incredibly important appointment that took EXTREME courage to even book in the first place considering I have severe depression and anxiety and now you’ve set me back entirely. I don’t recommend your awful business. I hope people who read this go elsewhere, this is unbelievable.

They do not care about their patients at all! They are way over booked.the Customer service skills are horrible, if you tell them you would like too speak too the doctor regarding your care because you are in so much pain they will lie and say they will have the doctor call you all lies just too get you off phone.they was supposed too call me months ago regarding my care if my insurance approve the root canal no call back no nothing I just really want too cry because I never ever in life been too a client like this that treats patient how I have been treated I feel that I’m not getting the care I need and I feel they are a little discriminatory towards black people this client needs too be investigated ASAP

Awful and no I will not be going out of my way to email [email protected]. Why don't you let your company know how awful of a job they are doing. I wasted my time going in for a cleaning only to have a half a** exam and xrays done then told to come back 3 months later for a cleaning. I will not be going back and I make sure to tell everyone to not go here.

Horrible dental office. The dentist made me feel super uncomfortable with her superficial jokes and fake laughs. At the end of the appointment, after doing a full exam they did not make it clear if they wanted me to even come back or not. I was left waiting in the foyer wondering if I'm supposed to make another appointment or not. This place will hope that you don't come back because they serve OHP and they are backed up like crazy. I think they purposely made me feel uncomfortable so that I would not go back. I strongly suggest not going to this dental office. The employees here do not welcome you and do not make you feel like you are wanted here. The way this office treats its first time patients is shameful. It is very disappointing that Oregon health plan sends its patients to this particular dentist. You are better served to pay out of pocket somewhere else then use this dentist on OHP.

Took my kids this morning for an appointment arrived 15min early as they asked me to, they made me wait 1hr 30min they never called me by this time my two kids were annoyed so I ended up walking out just a waist of my time I waited nearly 1 month for this appointment!